Lighting - FAQ

APPLICATION SINOPÉ WATER LEAK PROTECTION

TROUBLESHOOTING

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What can I do if the light flashes blue then goes out when trying to connect the light switch/dimmer to my compatible Zigbee hub?

When the indicator light flashes blue, it means that the switch/dimmer is attempting to connect to the network. If it does not succeed, after a while, the indicator light goes out.
 

Refer to the instruction manual of your Zigbee gateway for more information on pairing a device.

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What should I do if my device is inaccessible on Neviweb?

An inaccessible device indicates that it is unable to communicate with the GT125. This miscommunication can happen if the strength of the communication signal is too weak. A weak signal is due to a significant distance between the devices or if one of the devices repeating the signal is not working properly.

 

First, try to reset the connection of inaccessible devices, then reconnect your devices from the closest to the furthest from the GT125. This procedure will allow your devices to find the best communication path to the GT125.

 

If this doesn’t work or the issue happens regularly, consider reducing the distance between devices by adding a compatible product that can repeat the communication signal.

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What can interfere with the communication of the devices?

Some objects may interfere with radio frequency signals (RF signals) and with your Wi-Fi network if they are near your smart devices, gateways, or your router. Interference can reduce the communication range or temporarily block RF and Wi-Fi signals.

Objects that can interfere with RF and Wi-Fi signals:

  • Microwave oven
  • Direct satellite service
  • A power source (high voltage line, circuit breaker box, etc.)
  • Mobile phones
  • Speakers and other wireless devices
  • Some external monitors and LCD screens

 

The construction materials used in your home can also reduce the range of communication or block RF and Wi-Fi signals. Here are the most common materials used and their interference potential.

Materials Interference potential
Wood, Synthetic Material, Glass Low
Water, Brick, Marble Way
Coating, Concrete, Armored Glass High
Metal Very high

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The LED indicator light flashes red when connecting the device to the gateway.

When the indicator light flashes red, it means that the switch or dimmer is attempting to connect to the network, but that no gateway is detected. Make sure that the gateway is connected properly and that a connectivity session is enabled.

 

If the problem persists, it means that the device may be located too far from your gateway. If necessary, move the gateway closer to your device or add a compatible product that can act as a signal repeater between the gateway and the device you want to connect. Be careful; a Zigbee device cannot act as a repeater for Web Programmable devices (Mi-Wi) and vice versa

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The LED on my device flashes twice in green or yellow when I press one of its buttons.

When the indicator light displays this color sequence, it means that the buttons on the light switch or the dimmer are locked. Access the device settings in Neviweb to unlock the keys.

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The LED on my device is green.

If the LED indicator light is green, it means your network is in the Away mode. To change this status, select the Home mode on your Neviweb home screen.

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The LED indicator light on my device is turned off.

The LED indicator light on the switch or dimmer is only lit when the device is connected to a gateway.

 

The indicator light turns off when the connection is lost for 3 hours and over.

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The LED light bulb controlled by my dimmer is flickering

In the dimmer settings in Neviweb, increase the Minimum Dimming Adjustment value. This procedure will reduce the dimming range, thus avoiding flickering.

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FEATURES

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Switch and dimmer settings and features that can be adjusted through Neviweb

When the indicator light flashes blue, it means that the switch/dimmer is attempting to connect to the network. If it does not succeed, after a while, the indicator light goes out.
 

Refer to the instruction manual of your Zigbee gateway for more information on pairing a device.

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How often do my devices communicate with each other by radio frequency?

Once installed, the thermostats are essentially in a reception mode and do not emit any radio frequency signals except when you communicate with them though Neviweb.

 

The GT125 web interface refresh and transmit the outside temperature to the thermostats once every hour.

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How to lock the buttons on my device?

You can lock the buttons on your device by selecting this option in the device settings in Neviweb.

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How can I program my smart devices?

The programming must be done from the Neviweb application on which you have previously created an account. Access to the list of devices connected to your location and click the schedule icon to enter the desired schedule.

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What is meshing?

Meshing is a wireless network architecture in which all connected devices act as repeaters for a signal sent by a terminal.

 

 

Sinopé’s Web Programmable and Zigbee devices use a meshing architecture. The gateway transmits the received instruction to the nearest smart device which, in turn, relays the information to the next device. This approach ensures reliable, consistent, and seamless connectivity between all connected devices.

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Will I have to reprogram my devices after a power failure?

During a power failure, the programming of the devices is kept in memory. Your devices will resume the schedule as soon as power is restored.

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INSTALLATION

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Can I install my light switch / dimmer myself?

The installation of a light switch or dimmer should always be performed by a certified electrician in compliance with local and national electrical codes. A loose connection can be a fire hazard.

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How can I program my Zigbee compatible device?

Programming must be done from your Zigbee compatible platform. Refer to your platform’s manual for more details.

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How to reduce the interference with my Wi-Fi and RF devices?

If you experience connection difficulties, slow network communications or intermittent disconnections, your smart devices may be affected by interference. This can be caused by other devices. If that’s the case, temporarily cease the use of the device causing the interference or take it away from your smart device or router.

If the interference is caused by the building materials used in your home and your devices are using the Wi-Fi communication technology, you will need to add a repeater to ensure a strong and reliable communication signal at all times.

 

Sinopé smart home devices from the Zigbee and Web Programmable product lines don’t need a repeater because the communication signal is transmitted from a device to another, thanks to meshing. To strengthen a signal that you believe is weak, you only need to add a Sinopé compatible device to your network.

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What is the maximum distance between the gateway and smart devices?

Our thermostats have an extended range of communication. Thanks to meshing architecture, each device acts as a repeater of the received signal. To optimize communication between Web Programmable devices, we recommend connecting them in the order from the nearest to the farthest from the gateway.

 

If the distance between two devices is considerable (e.g., the gap between the house and a garage detached from the house), the addition of another gateway may be necessary.

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How to make a 3-way installation?

Sinopé light switches and dimmers are compatible with 3-way installations. You can consult the different connection possibilities by clicking on this link: 3-Ways Wiring Diagrams

 

Besides, using Neviweb, you can recreate 3-way programming using the automation feature.

 

Switches and dimmers are not compatible with 4-way connections. However, you can reproduce this effect using the automations in Neviweb.

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Is it possible to install my switch or dimmer horizontally on the wall?

Yes, both the light switch and dimmer can be placed horizontally or vertically on the wall.

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Are the light switch and the dimmer compatible with aluminum wires?

If aluminum wires are used for connection, approved CO/ALR solderless connectors must be used. Ask a certified electrician for more information.

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INTEGRATION

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How can my Zigbee device be connected to a compatible hub?

To connect your Zigbee device to your compatible hub, refer to the installation guide provided with your product or download it through the “Documentation” tab of your product category.

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Which voice assistants are compatible with Web Programmable devices?

Web Programmable devices are compatible with Amazon Alexa via the Neviweb App and the GT125 gateway.

 

Web Programmable devices are not compatible with Google Home due to new requirements from Google’s system that aren’t compatible with this product line.

 

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Are Web Programmable devices compatible with Apple HomeKit?

Web Programmable devices (Mi-Wi) are not, and will not be, compatible with Apple HomeKit. For a device to be compatible with Apple HomeKit, the Apple company must have previously evaluated and approved the product, and a code must be printed on the device or its packaging.

 

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OPERATION

SINOPE WATER LEAK PROTECTION

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