PrOBLEMS AND SOLUTIONS

troubleshooting

How to add a device

Problems and solutions

  • Once logged in to your Neviweb account, tap the menu icon at the bottom right.

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  • Tap + Add device

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  • Select the type of device to add

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  • Tap the model number of your device.

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  • Follow the installation steps.

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  • Issue solved ?

  • Yes
    No

DM2500RF / SW2500RF - Resetting the communication with the gateway

Problems and solutions

  • Disconnect the power supply from the GT125.

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  • Press the top button of the switch / dimmer for 10 seconds or until the LED flashes yellow.

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  • Release the button and press it again for 10 seconds or until the LED flashes red.

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  • Release the button, the LED will go out

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  • Reconnect the GT125's power supply.

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  • Issue solved ?

  • Yes
    No