What is the setpoint temperature displayed on
the thermostat screen during a peak event?
During a peak event, the setpoint temperature displayed on the thermostat screen includes the temperature adjustment of the selected Éco Sinopé profile (see example below).
Example: The temperature initially set for the living room is 21.5 °C. At 4:00 p.m., the setpoint temperature decreases by 2°C according to the Balanced profile. Thus, on the thermostat screen, the setpoint temperature indicated is now 19.5 °C, which is the new set temperature for this period of time.
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You will find below the most common issues you may encounter.
If you still need help, contact Sinopé technical support.
What happens if my automations activate during a peak event?
How do I put my profile on standby?
What happens if I change my device’s setpoint during a peak event?
What happens if I change my thermostat’s setpoint temperature using another platform during a peak event?
Why is my device not participating to Éco Sinopé?
What is the setpoint temperature displayed in the Neviweb app during a peak event?
Why is my thermostat not on Éco Sinopé mode (DR) during the peak event?
Why is the DR icon flashing on my thermostat screen?
What happens if there is an Internet outage during a peak event?
Why does the Éco Sinopé mode activate two hours before the peak event?
How to activate the Éco Sinopé push notifications?
Do geofencing, automations and schedules cancel the peak event?