What happens if I change my device's setpoint
during a peak event?

If you change the setpoint temperature manually from your thermostat or using Neviweb during a peak event, the Éco Sinopé mode will turn off until the next temperature change.

Note: By changing your device’s status or setpoint, your savings may be affected.

You will find below the most common issues you may encounter.

If you still need help, contact Sinopé technical support.