Why isn't my thermostat working?
Eco mode Sinopé (DR) during the peak event?
Sinopé Eco Mode may not activate during peak events if you forgot to tap the Save button after selecting your profile in the app. Also note that any changes to the feature’s schedule or the addition of a device may take up to 24 hours to activate.
It is also possible that the Eco mode of your thermostat will deactivate during a peak event if the thermal protection of the baseboard is activated.
The thermal protection may activate when the heater overheats or is obstructed by an object (curtain, furniture, etc.). The power supply to the baseboard heater and thermostat is then cut off to prevent fires. You should therefore check if your heater is obstructed by an object.
Note: If you reactivate the power to your baseboard heater and thermostat during the peak event, Sinopé Eco mode will activate at the next temperature change.
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If you still need help , contact Sinopé technical support.
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