Why is the DR icon flashing on my thermostat screen?

During peak events, the DR icon* will flash on the thermostat display to indicate that the Éco Sinopé mode is activated and that this feature is adjusting the temperature.

Note: The icon flashes two hours before the peak period and so until the end of the event.

*On some thermostat models (TH1123ZB-G2 and TH1124ZB-G2), the éco icon appears on the screen instead of the DR icon during a peak event.

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Need help?

You will find below the most common issues you may encounter.

If you still need help, contact Sinopé technical support.

What happens if my automations activate during a peak event?

How do I put my profile on standby?

What happens if I change my device’s setpoint during a peak event?

What happens if I change my thermostat’s setpoint temperature using another platform during a peak event?

Why is my device not participating to Éco Sinopé?

What is the setpoint temperature displayed on the thermostat screen during a peak event?

Why is my thermostat not on Éco Sinopé mode (DR) during the peak event?

What happens if there is an Internet outage during a peak event?

Why does the Éco Sinopé mode activate two hours before the peak event?

How to activate the Éco Sinopé push notifications?

Do geofencing, automations and schedules cancel the peak event?

What is the setpoint temperature displayed in the Neviweb app during a peak event?