What happens if there is an Internet outage
during a peak event?
The Éco Sinopé mode sends two commands to the thermostat during the peak event; the preheat command and the temperature lower command. If the device receives the command before the Internet failure, the Éco Sinopé mode will remain activated, and the temperature will change. However, if the device does not have Internet access when sending the order, the temperature change will not be made.
Look for more topics
You will find below the most common issues you may encounter.
If you still need help, contact Sinopé technical support.
What happens if my automations activate during a peak event?
How do I put my profile on standby?
What happens if I change my device’s setpoint during a peak event?
What happens if I change my thermostat’s setpoint temperature using another platform during a peak event?
Why is my device not participating to Éco Sinopé?
What is the setpoint temperature displayed on the thermostat screen during a peak event?
Why is my thermostat not on Éco Sinopé mode (DR) during the peak event?
Why is the DR icon flashing on my thermostat screen?
Why does the Éco Sinopé mode activate two hours before the peak event?
How to activate the Éco Sinopé push notifications?
Do geofencing, automations and schedules cancel the peak event?
What is the setpoint temperature displayed in the Neviweb app during a peak event?