Thermostats FAQ

Why is the outdoor temperature or the time displayed on the screen wrong?

Verify the postal code or zip code entered in the location settings of your Neviweb account and make sure it matches yours.

 

If the information entered is correct, but the temperature or time displayed is inaccurate, contact our technical support service by completing the contact form and indicating the postal code used, and the error encountered. 

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APPLICATION SINOPÉ WATER LEAK PROTECTION

TROUBLESHOOTING

Why is the thermostat setpoint temperature different from the one programmed in the automations?

I have changed the display format (temperature / time) in my profile, however my devices are still using the old format. What should I do?

What if a code appears where the time should typically be displayed?

What should I do if the room temperature displayed on the thermostat display looks wrong?

Why is my thermostat screen blank?

Why is the thermostat setpoint temperature different from the scheduled temperature?

Why is my thermostat screen turning off and on intermittently?

The thermostat housing is hot. Is this normal?

Why is the outdoor temperature or the time displayed on the screen wrong?

What can I do if a device is unavailable in Neviweb?

Zigbee

If a device is unavailable in Neviweb, make sure that your GT130 gateway is properly connected and that the web light is on.

 

If the gateway’s web light is off:

  1. Make sure your Internet connection is functional.

  2. Verify that the gateway’s Ethernet cable is connected to the router or modem.

  3. Reset your gateway connection. The web light should now be on.

  4. Follow the procedure below to reset the connection of your device so that it is accessible again in Neviweb.

If the gateway’s web light is on:

 

  1. Reset the device:

     

    • To reset the connection of a thermostat: press both buttons simultaneously for 10 seconds. The RF symbol will disappear from the screen.

       

    • To reset the connection of a light switch or dimmer: press the two buttons simultaneously for 10 seconds.

       

    • To reset the connection of a load controller: press the RF button and the main button simultaneously for 10 seconds.

       

  2. Reconnect your device by following the Installation Wizard’s procedure in Neviweb.

If the reset procedure does not resolve the issue, contact our technical support service: email / 1-855-741-7701.

Wi-Fi

If a Wi-Fi device is unavailable in Neviweb, make sure it is connected to your Wi-Fi network and that your network has functional access to the Internet. The Wi-Fi symbol should appear on the thermostat display.

If the Wi-Fi symbol is not displayed on the screen: follow the Internet connection procedure explained by the Installation Wizard in Neviweb.

If the Wi-Fi symbol ​displays on the screen:

  1. Reset the device: press the two thermostat buttons simultaneously for 10 seconds.


  2. Reconnect your device following the procedure indicated by the Installation Wizard in Neviweb.

If the reset procedure does not resolve the issue, contact our technical support service: email / 1-855-741-7701.

Mi-Wi

If a device is unavailable in Neviweb, make sure that your GT125 gateway is properly connected and that the web light is on.

If the gateway’s web light is off:

  1. Make sure your Internet connection is functional.


  2. Verify that the gateway’s Ethernet cable is connected to the router or modem.

  3. Reset your gateway connection. The web light should now be on.

  4. Follow the procedure below to reset the connection of your device so that it is accessible again in Neviweb.

     

If the gateway’s web light is on:

 

  1. Reset the device following one of these procedures :

2. Reconnect your device following the procedure indicated by the Installation Wizard in Neviweb.

If the reset procedure does not resolve the issue, contact our technical support service: email / 1-855-741-7701.

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FEATURES

What is the Early Start feature?

How to adjust the time and outdoor temperature of the thermostat?

How to lock the buttons on my device?

How to program schedules for my smart devices?

Zigbee

To create a schedule for your Zigbee devices, you must program time or sunrise/sunset automations.

Wi-Fi and Mi-Wi

The programming must be done from the Neviweb app on which you have previously created an account. Access to the list of devices connected to your location, select a device, and click on the schedule icon to enter the desired schedule.

Wi-Fi and Mi-Wi devices offer the possibility to configure different schedules for each day of the week. Mi-Wi devices allow you to create six daily setpoints that will be automatically triggered at the set time. Wi-Fi devices allow configuring up to eight setpoints per day.

 

Note: The Copy to Device button allows using the same schedule for another device using the same communication protocol.

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INSTALLATION

How does the TH1300WF live side-by-side with other devices in Neviweb?

Can I install my thermostat myself?

How can I determine the wires polarity?

How to reduce the interference with my Wi-Fi and RF devices?

If you experience connection difficulties, slow network communications or intermittent disconnections, your smart devices may be affected by interference. This can be caused by other devices. If that’s the case, temporarily cease the use of the device causing the interference or take it away from your smart device or router.

If the interference is caused by the building materials used in your home and your devices are using the Wi-Fi communication technology, you will need to add a repeater to ensure a strong and reliable communication signal at all times.

 

Sinopé smart home devices from the Zigbee and Mi-Wi product lines don’t need a repeater because the communication signal is transmitted from a device to another, thanks to meshing. To strengthen a signal that you believe is weak, you only need to add a Sinopé compatible device to your network.

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INTEGRATION

How can my Zigbee device be connected to a compatible hub?

Which voice assistants are compatible with Mi-Wi devices?

Zigbee and Wi-Fi

Zigbee and Wi-Fi devices are compatible with Amazon Alexa and Google Home voice assistants through Neviweb and the GT130 hub.

Mi-Wi

Mi-Wi devices are compatible with Amazon Alexa voice assistant through Neviweb and the GT125 hub.

 

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OPERATION

SINOPE WATER LEAK PROTECTION