{"id":49964,"date":"2020-05-09T02:57:47","date_gmt":"2020-05-09T06:57:47","guid":{"rendered":"https:\/\/support.sinopetech.com\/docs_neviweb\/one-of-my-thermostats-no-longer-appears-in-the-list-of-devices-on-my-neviweb-account\/"},"modified":"2026-05-12T10:39:14","modified_gmt":"2026-05-12T14:39:14","slug":"one-of-my-thermostats-no-longer-appears-in-the-list-of-devices-on-my-neviweb-account","status":"publish","type":"docs_neviweb","link":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1","title":{"rendered":"One of my thermostats no longer appears in the list of devices on my Neviweb account"},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":50006,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","categories":[1101],"tags":[],"unique_id":[395],"class_list":["post-49964","docs_neviweb","type-docs_neviweb","status-publish","hentry","category-neviweb","unique_id-395"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9\" \/>\n<meta property=\"og:description\" content=\"One of my thermostats no longer appears in the list of devices on my Neviweb account If one of your thermostats is no longer listed among the devices connected to your account, make sure the thermostat is indeed connected. If a code is displayed on your thermostat&#8217;s screen, click the link below to view the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1\/\" \/>\n<meta property=\"og:site_name\" content=\"Support Sinop\u00e9\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-12T14:39:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7.4.1\",\"url\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7.4.1\",\"name\":\"One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/#website\"},\"datePublished\":\"2020-05-09T06:57:47+00:00\",\"dateModified\":\"2026-05-12T14:39:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7.4.1#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7.4.1\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7.4.1#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs Neviweb\",\"item\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/docs_neviweb\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"guide-utilisateur > Neviweb\",\"item\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/guide-utilisateur\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"2.7 > The devices\",\"item\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"2.7.4 > Locate a device you have just installed\",\"item\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/neviweb\\\/2.7.4\"},{\"@type\":\"ListItem\",\"position\":6,\"name\":\"2.7.4.1 > One of my thermostats no longer appears in the list of devices on my Neviweb account\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/\",\"name\":\"Support Sinop\u00e9\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/#organization\",\"name\":\"Support Sinop\u00e9\",\"url\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/support.sinopetech.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/logo-sinope-gris.png\",\"contentUrl\":\"https:\\\/\\\/support.sinopetech.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/logo-sinope-gris.png\",\"width\":994,\"height\":358,\"caption\":\"Support Sinop\u00e9\"},\"image\":{\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1","og_locale":"en_US","og_type":"article","og_title":"One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9","og_description":"One of my thermostats no longer appears in the list of devices on my Neviweb account If one of your thermostats is no longer listed among the devices connected to your account, make sure the thermostat is indeed connected. If a code is displayed on your thermostat&#8217;s screen, click the link below to view the [&hellip;]","og_url":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1\/","og_site_name":"Support Sinop\u00e9","article_modified_time":"2026-05-12T14:39:14+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1","url":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1","name":"One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9","isPartOf":{"@id":"https:\/\/support.sinopetech.com\/en\/#website"},"datePublished":"2020-05-09T06:57:47+00:00","dateModified":"2026-05-12T14:39:14+00:00","breadcrumb":{"@id":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.sinopetech.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Docs Neviweb","item":"https:\/\/support.sinopetech.com\/en\/docs_neviweb\/"},{"@type":"ListItem","position":3,"name":"guide-utilisateur > Neviweb","item":"https:\/\/support.sinopetech.com\/en\/neviweb\/guide-utilisateur\/"},{"@type":"ListItem","position":4,"name":"2.7 > The devices","item":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7"},{"@type":"ListItem","position":5,"name":"2.7.4 > Locate a device you have just installed","item":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4"},{"@type":"ListItem","position":6,"name":"2.7.4.1 > One of my thermostats no longer appears in the list of devices on my Neviweb account"}]},{"@type":"WebSite","@id":"https:\/\/support.sinopetech.com\/en\/#website","url":"https:\/\/support.sinopetech.com\/en\/","name":"Support Sinop\u00e9","description":"","publisher":{"@id":"https:\/\/support.sinopetech.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.sinopetech.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/support.sinopetech.com\/en\/#organization","name":"Support Sinop\u00e9","url":"https:\/\/support.sinopetech.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.sinopetech.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/04\/logo-sinope-gris.png","contentUrl":"https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/04\/logo-sinope-gris.png","width":994,"height":358,"caption":"Support Sinop\u00e9"},"image":{"@id":"https:\/\/support.sinopetech.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/docs_neviweb\/49964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/docs_neviweb"}],"about":[{"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/types\/docs_neviweb"}],"replies":[{"embeddable":true,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/comments?post=49964"}],"version-history":[{"count":5,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/docs_neviweb\/49964\/revisions"}],"predecessor-version":[{"id":56081,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/docs_neviweb\/49964\/revisions\/56081"}],"up":[{"embeddable":true,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/docs_neviweb\/50006"}],"wp:attachment":[{"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/media?parent=49964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/categories?post=49964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/tags?post=49964"},{"taxonomy":"unique_id","embeddable":true,"href":"https:\/\/support.sinopetech.com\/en\/wp-json\/wp\/v2\/unique_id?post=49964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}