{"id":49964,"date":"2020-05-09T02:57:47","date_gmt":"2020-05-09T06:57:47","guid":{"rendered":"https:\/\/support.sinopetech.com\/docs_neviweb\/one-of-my-thermostats-no-longer-appears-in-the-list-of-devices-on-my-neviweb-account\/"},"modified":"2026-05-12T10:39:14","modified_gmt":"2026-05-12T14:39:14","slug":"one-of-my-thermostats-no-longer-appears-in-the-list-of-devices-on-my-neviweb-account","status":"publish","type":"docs_neviweb","link":"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1","title":{"rendered":"One of my thermostats no longer appears in the list of devices on my Neviweb account"},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":50006,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","categories":[1101],"tags":[],"unique_id":[395],"class_list":["post-49964","docs_neviweb","type-docs_neviweb","status-publish","hentry","category-neviweb","unique_id-395"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.sinopetech.com\/en\/neviweb\/2.7.4.1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"One of my thermostats no longer appears in the list of devices on my Neviweb account - Support Sinop\u00e9\" \/>\n<meta property=\"og:description\" content=\"One of my thermostats no longer appears in the list of devices on my Neviweb account If one of your thermostats is no longer listed among the devices connected to your account, make sure the thermostat is indeed connected. 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