{"id":50101,"date":"2020-05-09T02:43:47","date_gmt":"2020-05-09T06:43:47","guid":{"rendered":"https:\/\/support.sinopetech.com\/docs_neviweb\/thermostat-model-selection\/add-your-th1123wf-th1124wf-thermostat\/configure-your-th1123wf-th1124wf-thermostat\/my-device-is-inaccessible-on-neviweb\/"},"modified":"2026-04-28T15:43:29","modified_gmt":"2026-04-28T19:43:29","slug":"my-device-is-inaccessible-on-neviweb","status":"publish","type":"docs_neviweb","link":"https:\/\/support.sinopetech.com\/en\/neviweb\/2-1-1-3-1-7\/","title":{"rendered":"My device is inaccessible on Neviweb"},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":49794,"menu_order":6,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","categories":[1101],"tags":[],"unique_id":[121],"class_list":["post-50101","docs_neviweb","type-docs_neviweb","status-publish","hentry","category-neviweb","unique_id-2-1-1-3-1-7"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My device is inaccessible on Neviweb - Support Sinop\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.sinopetech.com\/en\/neviweb\/2-1-1-3-1-7\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My device is inaccessible on Neviweb - Support Sinop\u00e9\" \/>\n<meta property=\"og:description\" content=\"My device is inaccessible on Neviweb Zigbee devices Wi-Fi devices Mi-Wi devices Your Zigbee device is inaccessible on Neviweb If a device is inaccessible in Neviweb, first make sure that your GT130 gateway is properly connected and that the Web light is on. 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