{"id":46482,"date":"2022-05-10T10:41:42","date_gmt":"2022-05-10T14:41:42","guid":{"rendered":"https:\/\/support.sinopetech.com\/thermostat\/articles\/how-to-lock-and-unlock-my-zigbee-electric-baseboard-thermostat\/"},"modified":"2026-04-30T10:44:19","modified_gmt":"2026-04-30T14:44:19","slug":"th1123zb-th1124zb-locking","status":"publish","type":"page","link":"https:\/\/support.sinopetech.com\/en\/th1123zb-th1124zb-locking\/","title":{"rendered":"How to Lock and Unlock My Zigbee Electric Baseboard Thermostat?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46482\" class=\"elementor elementor-46482 elementor-27196\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd0bef3 article-titre e-flex e-con-boxed e-con e-parent\" data-id=\"2dd0bef3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79dd2df8 elementor-widget elementor-widget-shortcode\" data-id=\"79dd2df8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h1>How to Lock and Unlock My Zigbee Electric Baseboard Thermostat?<\/h1><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66d02072 case-bleu e-flex e-con-boxed e-con e-parent\" data-id=\"66d02072\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-414e1110 elementor-widget elementor-widget-text-editor\" data-id=\"414e1110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The thermostat keypad is unlocked by default but can be locked via the Sinop\u00e9 Neviweb app to prevent accidental changes. Locking can be full or limited, which is especially useful for rentals or families with children. To unlock without the app, you must unplug the GT130 gateway, turn off and then turn on the circuit breaker, perform a thermostat reset, and then reconnect the device via the app.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f2e6abd article-content e-flex e-con-boxed e-con e-parent\" data-id=\"7f2e6abd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3438b1af elementor-widget elementor-widget-text-editor\" data-id=\"3438b1af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Locking and Unlocking via the App<\/strong><\/span><\/p>\n<p>The keypad of a thermostat is &#8220;unlocked&#8221; by default. This means the buttons (or keypad) are &#8220;functional&#8221; and the thermostat can be controlled manually, directly from the device. It is possible to lock the thermostat buttons to prevent any unintended setpoint changes.<\/p>\n<p><span data-zd-seq=\"3\"> <\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/06\/image-1b.png\" sizes=\"(max-width: 316px) 100vw, 316px\" srcset=\"https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/06\/image-1b.png 316w, https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/06\/image-1b-300x77.png 300w\" alt=\"\" width=\"281\" height=\"72\"><\/p>\n<p> <\/p>\n<p><span data-zd-seq=\"6\">You can lock the buttons on your device by selecting this option in the device settings within Neviweb.<\/span><\/p>\n<p> <\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/06\/Param%C3%A8tres-clavier_ok3.png\" width=\"282\" height=\"563\"><\/p>\n<p><span data-zd-seq=\"9\"> <\/span><\/p>\n<p> <\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Locking Options <\/strong><\/span><\/p>\n<p><span data-zd-seq=\"11\">The buttons can be locked with different options (full lock or limited lock, the latter only allows changing the setpoint and prevents configuration and device disconnection). <\/span><\/p>\n<p><br><span data-zd-seq=\"13\"><strong>(Pro Tip)<\/strong><\/span><span data-zd-seq=\"14\"> This feature is especially useful for short-term rentals and families with young children to avoid any accidental handling.<\/span><\/p>\n<p> <\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>How to Unlock Without the App<\/strong><\/span><\/p>\n<ol>\n<li><span data-zd-seq=\"16\">Unplug the GT130 gateway.<\/span><\/li>\n<li><span data-zd-seq=\"17\">Turn off the thermostat circuit breaker, wait a few seconds, then turn it back on.<\/span><\/li>\n<li><span data-zd-seq=\"18\">Wait a few seconds for the \u201clock\u201d message to disappear from the thermostat screen, or press one of the buttons to check if it disappears.<\/span><\/li>\n<li><span data-zd-seq=\"19\">Perform the thermostat reset:<\/span>\n<ol>\n<li><span data-zd-seq=\"20\">Hold down the upper button to increase the temperature until the display changes menu.<\/span><\/li>\n<li><span data-zd-seq=\"21\">Hold both buttons until CLR appears on the screen.<\/span><\/li>\n<li><span data-zd-seq=\"22\">Press the upper button once to switch from NO (N) to YES (Y).<\/span><\/li>\n<li><span data-zd-seq=\"23\">Press the bottom button, then release it immediately. DONE will appear, then the thermostat will restart.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span data-zd-seq=\"24\">Plug the GT130 gateway back in.<\/span><\/li>\n<li><span data-zd-seq=\"25\">Reconnect the thermostat by clicking \u201cAdd a device\u201d in the Sinop\u00e9 Neviweb app<\/span><\/li>\n<\/ol>\n<p><br> <\/p>\n<p><span style=\"font-size: 14px;\"><i>Product models associated with these articles: <\/i><\/span><\/p>\n<ul>\n<li class=\"ck-list-marker-italic\"><span style=\"font-size: 14px;\"><i>(Zigbee) TH1123ZB, TH1124ZB<\/i><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c8462f2 e-flex e-con-boxed e-con e-parent\" data-id=\"4c8462f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9ba18c elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-2118 elementor-widget-divider\" data-id=\"d9ba18c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626a9189 e-flex e-con-boxed e-con e-parent\" data-id=\"626a9189\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ce1d24f article-a-ete-utilie elementor-widget elementor-widget-global elementor-global-42936 elementor-global-3828 elementor-widget-html\" data-id=\"2ce1d24f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .article-a-ete-utilie.completed .probleme-resolu-received{\n        display:flex!important;\n    }\n    \n    .article-a-ete-utilie.completed .le-probleme-est-resolu{\n        display:none;\n    }\n<\/style>\n\n<div class=\"le-probleme-est-resolu\">\n    <h3>\n Was this article helpful to you?\n    <\/h3>\n    <ul>\n        <li type=\"1\" class=\"probleme-resolu btn-oui article-utile\">Yes<\/li>\n        <li type=\"0\" class=\"probleme-resolu btn-non declanche-support-form\">No<\/li>\n    <\/ul>\n    <div id=\"client-feedback-container\"><\/div>\n<\/div>\n\n<div class=\"probleme-resolu-received\" style=\"display:none; 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- Support Sinop\u00e9<\/title>\n<meta name=\"description\" content=\"Visit this page to learn how to lock and unlock your electric baseboard Zigbee thermostat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.sinopetech.com\/en\/th1123zb-th1124zb-locking\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Lock and Unlock My Zigbee Electric Baseboard Thermostat? - Support Sinop\u00e9\" \/>\n<meta property=\"og:description\" content=\"Visit this page to learn how to lock and unlock your electric baseboard Zigbee thermostat.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.sinopetech.com\/en\/th1123zb-th1124zb-locking\/\" \/>\n<meta property=\"og:site_name\" content=\"Support Sinop\u00e9\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-30T14:44:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.sinopetech.com\/wp-content\/uploads\/2020\/07\/Thermostat-TH1123ZB.png\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/th1123zb-th1124zb-locking\\\/\",\"url\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/th1123zb-th1124zb-locking\\\/\",\"name\":\"How to Lock and Unlock My Zigbee Electric Baseboard Thermostat? 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