{"id":46812,"date":"2026-03-18T16:11:49","date_gmt":"2026-03-18T20:11:49","guid":{"rendered":"https:\/\/support.sinopetech.com\/thermostat\/articles\/why-is-the-displayed-outdoor-temperature-or-time-incorrect\/"},"modified":"2026-04-28T15:37:55","modified_gmt":"2026-04-28T19:37:55","slug":"incorrect-display","status":"publish","type":"page","link":"https:\/\/support.sinopetech.com\/en\/incorrect-display\/","title":{"rendered":"Why is the displayed outdoor temperature or time incorrect?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46812\" class=\"elementor elementor-46812 elementor-42928\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf422be article-titre e-flex e-con-boxed e-con e-parent\" data-id=\"6bf422be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-246f0fde elementor-widget elementor-widget-shortcode\" data-id=\"246f0fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h1>Why is the displayed outdoor temperature or time incorrect?<\/h1><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5316b08d case-bleu e-flex e-con-boxed e-con e-parent\" data-id=\"5316b08d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42bb017d elementor-widget elementor-widget-text-editor\" data-id=\"42bb017d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the outdoor temperature or the time displayed on your thermostat is incorrect, check the device&#8217;s Internet connection, the validity of the postal code in your Neviweb account, and understand that discrepancies may occur due to the location of weather stations or the local environment. If the problem persists, contact technical support specifying the postal code and the observed error. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d8d2d86 article-content e-flex e-con-boxed e-con e-parent\" data-id=\"3d8d2d86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a41a9a3 elementor-widget elementor-widget-text-editor\" data-id=\"a41a9a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 16px;\"><strong>Why is the displayed outdoor temperature or time incorrect?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 16px;\">If the outdoor temperature or the time displayed on your thermostat screen seems wrong, here are the checks to perform.<\/span><br><span style=\"font-size: 16px;\"> <\/span><\/p>\n<p><span style=\"font-size: 16px;\"><strong>1. Check the device&#8217;s Internet connection<\/strong><\/span><\/p>\n<p><span style=\"font-size: 16px;\">The outdoor temperature and time are synchronized via the Internet.<\/span><br><br><\/p>\n<p><span style=\"font-size: 16px;\">Make sure that:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">The device is properly connected to the Wi-Fi network<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Your Internet connection is working correctly<\/span><\/li>\n<li><span style=\"font-size: 16px;\">The device appears online in your Neviweb account <\/span><br><br><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">If the device is offline, the displayed information may be inaccurate or may not update.<\/span><\/p>\n<p> <\/p>\n<p><span style=\"font-size: 16px;\"><strong>2. Check the postal code in your Neviweb account<\/strong><\/span><\/p>\n<p><span style=\"font-size: 16px;\">The outdoor temperature and time are determined from the location information associated with your account.<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Make sure that:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">The postal code entered in the location settings of your Neviweb account is correct.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">It corresponds to the address where the device is installed. <\/span><br><br><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">An incorrect postal code can cause an incorrect outdoor temperature or wrong time zone to be displayed.<\/span><\/p>\n<p> <\/p>\n<p><span style=\"font-size: 16px;\"><strong>3. Understand possible outdoor temperature discrepancies<\/strong><\/span><\/p>\n<p><span style=\"font-size: 16px;\">Our weather data comes from Environment Canada and is updated every 30 minutes on devices.<\/span><br><span style=\"font-size: 16px;\"> <\/span><\/p>\n<p><span style=\"font-size: 16px;\">However, the displayed temperature may differ by a few degrees. This can be explained by several factors: <\/span><\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">The weather stations used by different platforms are not always located in the same place.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">The reference station may be several kilometers from your residence.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Your immediate environment can influence the actual temperature (mountainous region, proximity to a body of water, urban area, wind exposure, etc.).<\/span><br><br><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">These factors can cause a variation of a few degrees between the displayed temperature and the locally observed temperature.<\/span><br><span style=\"font-size: 16px;\"> <\/span><\/p>\n<p><span style=\"font-size: 16px;\">We do our best to provide the most accurate weather functionality possible. However, some external factors beyond our control can influence the displayed reading. <\/span><\/p>\n<p> <\/p>\n<p><span style=\"font-size: 16px;\"><strong>4. The postal code is correct, but the problem persists?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 16px;\">If the postal code is valid and the display remains inaccurate:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">Contact our technical support service<\/span>\n<ul>\n<li><span style=\"font-size: 16px;\">Provide the postal code used in the account<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Mention the observed error<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p> <\/p>\n<p><span style=\"font-size: 10pt;\"><em>Product models associated with this article: <\/em><\/span><\/p>\n<ul>\n<li class=\"ck-list-marker-italic\"><span style=\"font-size: 10pt;\"><em>(Wi-Fi) TH1123WF, TH1124WF, TH1133WF, TH1134WF, TH1143WF, TH1144WF, TH1300WF, TH1310WF, TH1400WF, TH1500WF, TH6250WF, TH6250WF-PRO, TH6500WF<\/em><\/span><\/li>\n<li class=\"ck-list-marker-italic\"><span style=\"font-size: 10pt;\"><em>(Zigbee) TH1123ZB, TH1124ZB, TH1134ZB\/HC, TH1300ZB, TH1400ZB, TH1500ZB<\/em><\/span><\/li>\n<li class=\"ck-list-marker-italic\"><span style=\"font-size: 10pt;\"><em>(Others) TH1120RF, TH1121RF, TH1300RF, TH1500RF, TH1120P, TH1120, TH1124NP<\/em><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-764fa10f e-flex e-con-boxed e-con e-parent\" data-id=\"764fa10f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-363ec202 elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-2118 elementor-widget-divider\" data-id=\"363ec202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-639752d8 e-flex e-con-boxed e-con e-parent\" data-id=\"639752d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b08adf article-a-ete-utilie elementor-widget elementor-widget-global elementor-global-42936 elementor-global-3828 elementor-widget-html\" data-id=\"36b08adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .article-a-ete-utilie.completed .probleme-resolu-received{\n        display:flex!important;\n    }\n    \n    .article-a-ete-utilie.completed .le-probleme-est-resolu{\n        display:none;\n    }\n<\/style>\n\n<div class=\"le-probleme-est-resolu\">\n    <h3>\n Was this article helpful to you?\n    <\/h3>\n    <ul>\n        <li type=\"1\" class=\"probleme-resolu btn-oui article-utile\">Yes<\/li>\n        <li type=\"0\" class=\"probleme-resolu btn-non declanche-support-form\">No<\/li>\n    <\/ul>\n    <div id=\"client-feedback-container\"><\/div>\n<\/div>\n\n<div class=\"probleme-resolu-received\" style=\"display:none; 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- Support Sinop\u00e9<\/title>\n<meta name=\"description\" content=\"Learn the main reasons why the information displayed on your thermostat (outdoor temperature or time) may be incorrect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.sinopetech.com\/en\/incorrect-display\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is the displayed outdoor temperature or time incorrect? - Support Sinop\u00e9\" \/>\n<meta property=\"og:description\" content=\"Learn the main reasons why the information displayed on your thermostat (outdoor temperature or time) may be incorrect.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.sinopetech.com\/en\/incorrect-display\/\" \/>\n<meta property=\"og:site_name\" content=\"Support Sinop\u00e9\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T19:37:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/incorrect-display\\\/\",\"url\":\"https:\\\/\\\/support.sinopetech.com\\\/en\\\/incorrect-display\\\/\",\"name\":\"Why is the displayed outdoor temperature or time incorrect? 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