{"id":51428,"date":"2022-04-11T15:47:56","date_gmt":"2022-04-11T19:47:56","guid":{"rendered":"https:\/\/support.sinopetech.com\/?page_id=51428"},"modified":"2026-04-28T15:43:57","modified_gmt":"2026-04-28T19:43:57","slug":"neviweb-notifications","status":"publish","type":"page","link":"https:\/\/support.sinopetech.com\/en\/neviweb-notifications\/","title":{"rendered":"In what situations can I receive notifications from the Sinop\u00e9 Neviweb app regarding my water damage protection devices?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51428\" class=\"elementor elementor-51428 elementor-26423\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4da30e87 article-titre e-flex e-con-boxed e-con e-parent\" data-id=\"4da30e87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34b7960c elementor-widget elementor-widget-shortcode\" data-id=\"34b7960c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h1>In what situations can I receive notifications from the Sinop\u00e9 Neviweb app regarding my water damage protection devices?<\/h1><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-484e3370 case-bleu e-flex e-con-boxed e-con e-parent\" data-id=\"484e3370\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e8f0c elementor-widget elementor-widget-text-editor\" data-id=\"16e8f0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Water leak detectors and the valve, when used with the Sinop\u00e9 Neviweb application, can send email alerts as well as push notifications, depending on the type of event.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-600df7b4 article-content e-flex e-con-boxed e-con e-parent\" data-id=\"600df7b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-250c0516 elementor-widget elementor-widget-text-editor\" data-id=\"250c0516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each type of alert must be activated individually for each device for which you wish to receive notifications.<br><br><\/p>\n<div>\n<figure class=\"table\">\n<table class=\"ck-table-resized\"><colgroup><col><col><col><col><\/colgroup>\n<tbody>\n<tr>\n <td> <\/td>\n<td><strong>E-mail<\/strong><\/td>\n <td><strong>SMS*<\/strong><\/td>\n <td><strong>Push notification<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Water leak detection<\/strong><\/td>\n <td>Yes<\/td>\n <td>Yes<\/td>\n <td>Yes<\/td>\n<\/tr>\n<tr>\n<td><strong>Risk of freezing<\/strong><\/td>\n <td>Yes<\/td>\n <td>No<\/td>\n <td>Yes<\/td>\n<\/tr>\n<tr>\n<td><strong>Low batteries<\/strong><\/td>\n <td>Yes<\/td>\n <td>No<\/td>\n <td>Yes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<\/div>\n<p><br><u>Important <\/u><\/p>\n<ul>\n<li>An internet connection is required to receive alerts.<\/li>\n<li>The valve must be connected to the Sinop\u00e9 Neviweb application.<br> <\/li>\n<\/ul>\n<p>*Note: If you added your device to the Sinop\u00e9 Neviweb app before December 15, 2021, you have access to SMS alerts. However, if you eventually decide to disable SMS alerts, there is no going back. You will therefore only receive push notifications and email alerts.<br><br> <br><br><\/p>\n<p><span style=\"font-size: 14px;\"><i>Product models associated with this article: <\/i><\/span><\/p>\n<ul>\n<li class=\"ck-list-marker-italic\"><span style=\"font-size: 14px;\"><i>VA4220WF, VA4220WF-M, VA4221WF, VA4221WF-M, VA4220ZB, VA4221ZB, VA4200WZ, VA4201WZ, WL4210, WL4210S, WL4210C, WL4200, WL4200S, WL4200C<\/i><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34b4837a elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-2118 elementor-widget-divider\" data-id=\"34b4837a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dac16bc e-flex e-con-boxed e-con e-parent\" data-id=\"3dac16bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1b8f6f article-a-ete-utilie elementor-widget elementor-widget-global elementor-global-42936 elementor-global-3828 elementor-widget-html\" data-id=\"1b1b8f6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .article-a-ete-utilie.completed .probleme-resolu-received{\n        display:flex!important;\n    }\n    \n    .article-a-ete-utilie.completed .le-probleme-est-resolu{\n        display:none;\n    }\n<\/style>\n\n<div class=\"le-probleme-est-resolu\">\n    <h3>\n Was this article helpful to you?\n    <\/h3>\n    <ul>\n        <li type=\"1\" class=\"probleme-resolu btn-oui article-utile\">Yes<\/li>\n        <li type=\"0\" class=\"probleme-resolu btn-non declanche-support-form\">No<\/li>\n    <\/ul>\n    <div id=\"client-feedback-container\"><\/div>\n<\/div>\n\n<div class=\"probleme-resolu-received\" style=\"display:none; 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