An inaccessible device indicates that it is unable to communicate with the GT125. This miscommunication can happen if the strength of the communication signal is too weak. A weak signal is due to a significant distance between the devices or if one of the devices repeating the signal is not working properly.
First, try to reset the connection of inaccessible devices, then reconnect your devices from the closest to the furthest from the GT125. This procedure will allow your devices to find the best communication path to the GT125.
If this doesn’t work or the issue happens regularly, consider reducing the distance between devices by adding a compatible product that can repeat the communication signal.
Some objects may interfere with radio frequency signals (RF signals) and with your Wi-Fi network if they are near your smart devices, gateways, or your router. Interference can reduce the communication range or temporarily block RF and Wi-Fi signals.
Objects that can interfere with RF and Wi-Fi signals:
The construction materials used in your home can also reduce the range of communication or block RF and Wi-Fi signals. Here are the most common materials used and their interference potential.
|Wood, Synthetic Material, Glass||Low|
|Water, Brick, Marble||Way|
|Coating, Concrete, Armored Glass||High|
The GT130 gateway is compatible with a broader variety of devices. In addition to all thermostats, switches, dimmers, and load controllers, Sinopé Technologies offers several new products.
Besides, the use of the Zigbee protocol has certain advantages, including dynamic communication between the devices and the possibility of compatibility and interoperability with products from other manufacturers.
The GT125 gateway controls Web Programmable devices, and the GT130 Gateway is compatible with Zigbee devices. It is possible to control all Sinopé smart devices in a single Neviweb account. However, Zigbee devices and those that are Web Programmable will not be able to interact in the same scenes or automations.
The GT130 gateway allows integration with Amazon Alexa and Google Assistant.
The GT125 gateway is only compatible with Amazon Alexa. It was intended to work with the Google Assistant. Unfortunately, shortly before the launch of the new Neviweb app, Google changed the compatibility settings. It was no longer possible for Web Programmable devices to be compatible with the Google Assistant.
However, users of the Web Programmable product line still have access to the features promised when they first bought their smart devices. Users even have access to a few bonuses – the app format now available, the compatibility Amazon Alexa, geolocation (coming soon), and the integration with dynamic pricing programs (coming soon).
The GT125 gateway is only compatible with Web Programmable devices. It uses a unique communication protocol designed by Sinopé Technologies named “Mi-Wi”.
The GT130 gateway uses the Zigbee communication protocol, which is a standard protocol widely used in North America and around the world. The GT130 hub is used to control Zigbee devices designed by Sinopé Technologies. It could potentially be used to control Zigbee devices designed by other companies.
Once installed, the thermostats are essentially in a reception mode and do not emit any radio frequency signals except when you communicate with them though Neviweb.
The GT125 web interface refresh and transmit the outside temperature to the thermostats once every hour.
Meshing is a wireless network architecture in which all connected devices act as repeaters for a signal sent by a terminal.
Sinopé’s Web Programmable and Zigbee devices use a meshing architecture. The gateway transmits the received instruction to the nearest smart device which, in turn, relays the information to the next device. This approach ensures reliable, consistent, and seamless connectivity between all connected devices.
The GT125 and GT130 gateways can coexist in the same Neviweb account. To add the GT130 Gateway, you will, however, need to create a new location.
Note that devices from different locations cannot interact together.
Sinopé’s Zigbee products can work with the SmartThings V2 and V3 gateways, but only with the SmartThings Classic app.
In order to add the SmartThings V3 gateway to the SmartThings Classic application, you must first add it to the new SmartThings application.
This article will guide you through the steps to follow to do it. How to add V3 in Classic
If you experience connection difficulties, slow network communications or intermittent disconnections, your smart devices may be affected by interference. This can be caused by other devices. If that’s the case, temporarily cease the use of the device causing the interference or take it away from your smart device or router.
If the interference is caused by the building materials used in your home and your devices are using the Wi-Fi communication technology, you will need to add a repeater to ensure a strong and reliable communication signal at all times.
Sinopé smart home devices from the Zigbee and Web Programmable product lines don’t need a repeater because the communication signal is transmitted from a device to another, thanks to meshing. To strengthen a signal that you believe is weak, you only need to add a Sinopé compatible device to your network.
Our thermostats have an extended range of communication. Thanks to meshing architecture, each device acts as a repeater of the received signal. To optimize communication between Web Programmable devices, we recommend connecting them in the order from the nearest to the farthest from the gateway.
If the distance between two devices is considerable (e.g., the gap between the house and a garage detached from the house), the addition of another gateway may be necessary.
Web Programmable devices are compatible with Amazon Alexa via the Neviweb App and the GT125 gateway.
Web Programmable devices are not compatible with Google Home due to new requirements from Google’s system that aren’t compatible with this product line.
Web Programmable devices (Mi-Wi) are not, and will not be, compatible with Apple HomeKit. For a device to be compatible with Apple HomeKit, the Apple company must have previously evaluated and approved the product, and a code must be printed on the device or its packaging.