Error codes specific to central system thermostats

An error code may appear on your Sinopé thermostat screen if a problem is detected with your thermostat or if communication with your gateway and the Internet is impossible.

Select the error code displayed on your thermostat screen

Display: The error code replaces the ambient temperature (description not displayed).

Recommended actions:

  • Reset equipment configurations.

    • Important: The following steps require reconfiguring your device. If you are unsure of your settings, contact a professional.

      1. Select “ Equipment Setup ” on your device’s screen.

      2. Press “ Reset “, then “ Equipment Setup “.
      3. Select “ Yes ” to confirm.
      4. Reconfigure your device according to the settings you initially chose.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Check if the ambient temperature is below 0°C .

  • If the temperature should be >0°C

    • Reset equipment configurations.

      • Important: The following steps require reconfiguring your device. If you are unsure of your settings, contact a professional.

        1. Select “ Equipment Setup ” on your device’s screen.

        2. Press “ Reset “, then “ Equipment Setup “.
        3. Select “ Yes ” to confirm.
        4. Reconfigure your device according to the settings you initially chose.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Check if the ambient temperature is above 50°C .

  • If the temperature should be <50°C

    • Reset equipment configurations.

      • Important: The following steps require reconfiguring your device. If you are unsure of your settings, contact a professional.

        1. Select “ Equipment Setup ” on your device’s screen.

        2. Press “ Reset “, then “ Equipment Setup “.
        3. Select “ Yes ” to confirm.
        4. Reconfigure your device according to the settings you initially chose.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Check if the ambient temperature is above 50°C .

  • If the temperature should be <50°C

    Reset equipment configurations.

    • Important: The following steps require reconfiguring your device. If you are unsure of your settings, contact a professional.

      1. Select “ Equipment Setup ” on your device’s screen.

      2. Press “ Reset “, then “ Equipment Setup “.
      3. Select “ Yes ” to confirm.
      4. Reconfigure your device according to the settings you initially chose.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place).

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: ErrorCodeSet1 (no display because the LCD screen is not working).

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Identify the relevant output in the Equipment Test menu.

  • Check the connection and wiring of the faulty output.

  • If the wiring is correct and the error persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Recommended actions:

  • Check if the ambient temperature is above 50°C .

  • If the temperature should be <50°C .

    Reset equipment configurations.

    • Important: The following steps require reconfiguring your device. If you are unsure of your settings, contact a professional.

      1. Select “ Equipment Setup ” on your device’s screen.

      2. Press “ Reset “, then “ Equipment Setup “.
      3. Select “ Yes ” to confirm.
      4. Reconfigure your device according to the settings you initially chose.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Check that the TB6500 is powered and properly connected .

  • Check the wiring between the thermostat and the TB6500 .

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place (or restart/reset the thermostat).

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error code only (UI inaccessible).

Recommended actions:

  • Remove the cover (Top) and put it back in place.

  • If the code persists, contact technical support.

Display: Error screen.

Recommended actions:

  • Check the heat pump: an error has been detected on the system side.

  • Correct the error on the heat pump.

  • If the error persists after correction, contact technical support.

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