Neviweb - FAQ

Can I link more than one mobile device to the geofencing feature?

For now, the geofencing feature can only be linked to one mobile device (smartphone or tablet) at once. The multi-user mode that will be unveiled in the Neviweb app in Spring 2020 will enable the possibility to link several devices to the geofencing feature.

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APPLICATION SINOPÉ WATER LEAK PROTECTION

TROUBLESHOOTING

I cannot see the geofencing feature in Neviweb.com. What can I do?

Why doesn't my device appear in the energy consumption graphs?

Why is the thermostat setpoint temperature different from the one programmed in the automations?

I uninstalled a device, but it still appears in Neviweb. How do I remove it?

Zigbee

Please contact the technical support service for more details.

Wi-Fi

To remove a Wi-Fi device from your app, select your Wi-Fi device in the Neviweb Devices list, press on the settings icon, then on Delete

Mi-Wi

To remove an uninstalled device from Neviweb, you must rescan the network. This operation will force a rebuilt of the network of connected devices.

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One of my thermostats no longer appears in the list of connected devices in my Neviweb account

My device’s connected load is wrong

What should I do if after removing a device from Neviweb, other devices become inaccessible?

I have changed the display format (temperature / time) in my profile, however my devices are still using the old format. What should I do?

What is the connected load that I have to enter in Neviweb?

Why is the thermostat setpoint temperature different from the scheduled temperature?

What can I do if a device is unavailable in Neviweb?

Zigbee

If a device is unavailable in Neviweb, make sure that your GT130 gateway is properly connected and that the web light is on.

 

If the gateway’s web light is off:

  1. Make sure your Internet connection is functional.

  2. Verify that the gateway’s Ethernet cable is connected to the router or modem.

  3. Reset your gateway connection. The web light should now be on.

  4. Follow the procedure below to reset the connection of your device so that it is accessible again in Neviweb.

If the gateway’s web light is on:

 

  1. Reset the device:

     

    • To reset the connection of a thermostat: press both buttons simultaneously for 10 seconds. The RF symbol will disappear from the screen.

       

    • To reset the connection of a light switch or dimmer: press the two buttons simultaneously for 10 seconds.

       

    • To reset the connection of a load controller: press the RF button and the main button simultaneously for 10 seconds.

       

  2. Reconnect your device by following the Installation Wizard’s procedure in Neviweb.

If the reset procedure does not resolve the issue, contact our technical support service: email / 1-855-741-7701.

Wi-Fi

If a Wi-Fi device is unavailable in Neviweb, make sure it is connected to your Wi-Fi network and that your network has functional access to the Internet. The Wi-Fi symbol should appear on the thermostat display.

If the Wi-Fi symbol is not displayed on the screen: follow the Internet connection procedure explained by the Installation Wizard in Neviweb.

If the Wi-Fi symbol ​displays on the screen:

  1. Reset the device: press the two thermostat buttons simultaneously for 10 seconds.


  2. Reconnect your device following the procedure indicated by the Installation Wizard in Neviweb.

If the reset procedure does not resolve the issue, contact our technical support service: email / 1-855-741-7701.

Mi-Wi

If a device is unavailable in Neviweb, make sure that your GT125 gateway is properly connected and that the web light is on.

If the gateway’s web light is off:

  1. Make sure your Internet connection is functional.


  2. Verify that the gateway’s Ethernet cable is connected to the router or modem.

  3. Reset your gateway connection. The web light should now be on.

  4. Follow the procedure below to reset the connection of your device so that it is accessible again in Neviweb.

     

If the gateway’s web light is on:

 

  1. Reset the device following one of these procedures :

2. Reconnect your device following the procedure indicated by the Installation Wizard in Neviweb.

If the reset procedure does not resolve the issue, contact our technical support service: email / 1-855-741-7701.

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FEATURES

Can I link more than one mobile device to the geofencing feature?

How to create schedules in Neviweb with the GT130?

With the GT130 gateway and Zigbee devices, schedules have been replaced by time automations in Neviweb.

 

With time automations, users can trigger the actions of more than one device at a time.

 

For example, you can create a time automation called “Waking Up” which activates setpoint temperatures for certain thermostats, turns on the lights and starts the coffee maker plugged into an smart electrical outlet.

 

Find out how to create time automation.

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Can I set a location to the Away or Home mode without sharing my position?

What happens if a time automation conflicts with a presence automation?

Can I set a location to Home or Away without geofencing?

Must I always share my position to use geofencing?

What are the benefits of using geofencing?

How can I set the radius of my location for geofencing?

What is a time automation?

What is the Home/Away mode?

The Home/Away mode allows you to send orders to your smart devices based on your presence at a location. You can change your Home/Away status manually from the dashboard or use geofencing, so actions are triggered automatically.

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INTEGRATION

Which voice assistants are compatible with Mi-Wi devices?

Zigbee and Wi-Fi

Zigbee and Wi-Fi devices are compatible with Amazon Alexa and Google Home voice assistants through Neviweb and the GT130 hub.

Mi-Wi

Mi-Wi devices are compatible with Amazon Alexa voice assistant through Neviweb and the GT125 hub.

 

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OPERATION

SINOPE WATER LEAK PROTECTION