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There is a difference between the temperature on my thermometer and the one displayed on the thermostat.

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Warranty

  • FR

Neviweb assistance

  • The basics of Neviweb
  • Your Neviweb account
    • Neviweb account creation
      • The iOS and Android versions required to use the Neviweb application
      • Can I manage my devices with more than one account?
      • What are the usage or subscription fees for Neviweb?
      • The Neviweb.com website is experiencing display problems.
      • How do I add a GT130 gateway to my account if I already have a GT125 gateway?
      • Is Neviweb also available via internet browser?
      • What should I do if my Neviweb account is blocked?
      • How do I enable push notifications in Neviweb?
      • How do I add one or more sub-users to a Neviweb account?
      • How do I modify a sub-user’s information in Neviweb?
      • How do I delete a sub-user from a Neviweb account?
      • What are the limitations regarding the sub-user?
      • Table of permissions for Neviweb account users
    • Neviweb account settings
    • Reset password
  • Get to know Neviweb
    • First steps with Neviweb
    • Dashboard
      • Change my postal code to get the correct weather
      • What is the Present/Absent status?
      • Configure the actions triggered by the Absent / Present status
      • Understanding the interactions between automations and scenes
      • Add a device or scene to favorites
  • Control your devices
  • Add your device to Neviweb
    • Thermostat model selection
      • Add your TH1123ZB / TH1124ZB thermostat
        • Configure your TH1123ZB / TH1124ZB thermostat
          • Your TH1123ZB / TH1124ZB thermostat does not add to your Sinopé GT125 gateway.
          • There is a difference between the temperature on my thermometer and the one displayed on the thermostat.
          • The set temperature has been reached, but my thermostat continues to display 2 bars out of 5.
          • The thermostat restarts (reboot) often
          • What should I do if the room temperature displayed on the thermostat screen seems incorrect?
          • Are Sinopé thermostats Energy Star certified?
      • Add your TH1123WF / TH1124WF thermostat
        • Configure your TH1123WF / TH1124WF thermostat
          • I changed the display format (temperature/time) in my account settings, however my devices are still displaying the old format.
          • The different modes of your thermostat
            • Procedure for changing the heating mode of a thermostat
          • The early start
          • How do I lock the buttons on my device?
          • How to change the display format (temperature/time) and adjust them
          • In what situations will I receive notifications?
          • My device is inaccessible on Neviweb
          • How do I schedule my smart devices?
          • Will I need to reprogram my devices after a power outage?
          • How to change the value of the kilowatt-hour
          • What happens to my Wi-Fi devices if I change my router or Wi-Fi password?
          • What should I do if I have difficulty connecting my Wi-Fi device to the Wi-Fi network?
      • Add your TH1300WF thermostat
        • Configure your TH1300WF thermostat
          • How the TH1300WF integrates with other devices in Neviweb
      • Add your TH1400WF thermostat
        • Configure your TH1400WF thermostat
          • How does the main output cycle work for Sinopé low voltage thermostats?
      • Add your TH1300ZB thermostat
        • Configure your TH1300ZB thermostat
      • Add your TH1400ZB thermostat
        • Configure your TH1400ZB thermostat
      • Add your TH1500ZB thermostat
        • Configure your TH1500ZB thermostat
      • Add your TH1120RF-3000 / TH1120RF-4000 thermostat
        • Configure your TH1120RF-3000 / TH1120RF-4000 thermostat
      • Add your TH1121RF-3000 / TH1121RF-4000 thermostat
        • Configure your TH1121RF-3000 / TH1121RF-4000 thermostat
      • Add your TH1300RF thermostat
        • Configure your TH1300RF thermostat
          • Procedure for changing the control mode of a thermostat for underfloor heating
      • Add your TH1400RF thermostat
        • Configure your TH1400RF thermostat
      • Add your TH1500RF thermostat
        • Configure your TH1500RF thermostat
      • Add your OTH4000-ZB thermostat
        • Configure your OTH4000-ZB thermostat
      • Add your OTH3600-GA-ZB thermostat
        • Configure your OTH3600-GA-ZB thermostat
      • Add your OTH2750-GT thermostat
        • Configure your OTH2750-GT thermostat
      • Add your OTH3600-GA-GT thermostat
        • Configure your OTH3600-GA-GT thermostat
      • Add your OTH4000-GT thermostat
        • Configure your OTH4000-GT thermostat
      • Add your INSTINCT Connect thermostat
        • Configure your INSTINCT Connect thermostat
      • Add your TH1310WF thermostat
        • Configure your TH1310WF thermostat
      • Add your TH1134ZB/HC thermostat
        • Configure your TH1134ZB/HC thermostat
      • Add your interface for HP6000ZB wall-mounted heat pump
        • Configure your interface for the HP6000ZB-GE wall-mounted heat pump
        • Configure your interface for the HP6000ZB-MA wall-mounted heat pump
      • Add your Pro HVAC TH6500WF smart thermostat
        • Configure your Pro HVAC TH6500WF smart thermostat
      • Add your LITE TH1133WF smart thermostat
        • Configure your LITE TH1133WF smart thermostat
      • Add your TH6250WF Lite Smart Thermostat for Central System
        • Configure your TH6250WF smart HVAC thermostat
      • Add your TH6250WF-PRO Pro Lite smart thermostat for central systems
        • Configure your TH6250WF-PRO smart HVAC thermostat
    • Devices compatible with Neviweb
    • Choose lighting control model
      • Add your DM2500ZB dimmer
        • Configure your DM2500ZB dimmer
      • Add your SW2500ZB switch to Neviweb
        • Configure your SW2500ZB switch
      • Add your DM2500RF dimmer to Neviweb
        • Configure your DM2500RF dimmer
      • Add your SW2500RF switch to Neviweb
        • Configure your SW2500RF switch
      • Add your DM2550ZB dimmer
        • Configure your DM2550ZB dimmer
          • How do I adjust the minimum light intensity of the adaptive phase smart dimmer?
    • Choosing an electrical outlet model
      • Add your SP2600ZB electrical outlet to Neviweb
        • Configure your SP2600ZB electrical outlet
      • Add your SP2610ZB wall socket to Neviweb
        • Configure your SP2610ZB wall socket
    • Choose a specialized control model
      • Add your RM3250ZB electric load controller to Neviweb
        • Configure your RM3250ZB charge controller
      • Add your RM3250RF / RM3200RF electric load controller to Neviweb
        • Configure your RM3250RF charge controller
      • Add your RM3500ZB water heater controller to Neviweb
        • Configure your RM3500ZB water heater controller
          • How does the low water temperature protection setting work?
      • Add your LM4110-ZB tank monitor to Neviweb
        • Configure your LM4110-ZB tank monitor
          • Tank monitor error messages
      • Add your RM3500WF water heater controller to Neviweb
        • Configure your RM3500WF water heater controller
    • Choosing a water damage protection device model
      • Add your VA4200WZ / VA4201WZ smart water valve
        • Configure your VA4200WZ/VA4201WZ smart water valve
      • Add your VA4220WF / VA4221WF smart water valve
        • Configure your VA4220WF / VA4221WF smart water valve
          • How do I change the batteries in my smart water valve?
      • Add your water leak detector to Neviweb
        • Configure your water leak detector
          • In what situations will I receive notifications?
          • Does the Sinopé water leak detector work without a Wi-Fi connection?
          • How can I test my detector?
          • How do I change the batteries in my water leak detector?
          • Why use lithium batteries in my water leak detector?
          • Why are my new batteries triggering a low battery message for my water leak detectors in the Neviweb app?
          • How do I select the type of batteries (alkaline or lithium) for my water leak detectors?
      • Add your VA4220ZB/VA4221ZB smart water valve
        • Configure your VA4220ZB / VA4221ZB smart water valve
      • Add your FS4220 / FS4221 flow sensor to Neviweb
        • Configure your FS4220 / FS4221 flow sensor
    • Choose gateway model
      • Add your GT130 gateway to Neviweb
        • Configure your GT130 gateway
        • Can my GT125 and GT130 gateways work together?
      • Add your GT125 gateway to Neviweb
        • Configure your GT125 gateway
    • Remove a Wi-Fi or Zigbee device from Neviweb
    • Choose a multifunction controller model
      • Add your MC3100ZB multifunction controller to Neviweb
        • Configure your MC3100ZB multifunction controller
    • Condition of the heating appliance
    • Mi-Wi devices: Reset the network of connected devices
    • The thermometer lines on my thermostat are always full even though it has already reached the set temperature, why?
  • Consumption graph
    • Better understanding of consumption graphs
      • Why doesn’t my device appear in the consumption graphs?
      • Following a move, what happens to my consumption graphs?
      • How far back do historical energy consumption records go?
      • Tips for managing your energy consumption
      • My consumption data is not available in Neviweb, why?
      • Can I download my consumption graphs?
      • Why has the consumption history of my SW2500ZB switch and DM2500ZB dimmer been reset?
      • What is the difference between the green and blue color bands in consumption graphs?
      • How do I download the consumption graph data in CSV format?
  • Automation
    • Automations and scenes: the differences and when to use them
    • The different types of automation
    • Creating automations with Neviweb
      • How to create schedules in Neviweb with the GT130?
      • The thermostat’s setpoint temperature is different from the temperature programmed in the time automations.
      • What should I do if the thermostat’s set temperature is different from the temperature programmed in the schedule?
      • What is time automation?
      • Disable an automation
      • Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
      • How can I get an overview of all the automations connected to my Zigbee device?
      • How can I create automations with multiple conditions linked to my Zigbee device?
      • How can I group my automations?
    • Modify an automation
    • Some automation ideas
  • The scenes
    • Create scenes
    • Some scene ideas
    • Edit a scene
  • The locations
    • Add a location
      • Can I set a location to Away or Present without geofencing?
      • Can I link my two locations or create cross-location automations?
      • What is the purpose of the postal code?
      • What is the purpose of the cost per kilowatt-hour?
      • Can I set a location to Away or Present without enabling location sharing?
    • Edit a location
    • Moving from one location to another
  • Geofencing
    • Enable geofencing
      • What is geofencing?
      • Configure the radius of my location for geofencing
      • The advantages of using geofencing
      • Do I have to share my location constantly to use geofencing?
      • I am unable to access the geofencing functionality on the Neviweb.com website.
      • Is it possible to link more than one mobile device to the geofencing feature?
      • What is the difference between geofencing and geolocation?
      • How does geofencing work with Android mobile devices (Android version 11)?
    • How to configure actions triggered by geofencing
  • The devices
    • How is the connected load calculated?
      • The connected charging status of my device is incorrect.
      • What connected load do I need to register in Neviweb?
      • How can I see a complete list of my devices?
    • Create a room
    • Name the devices
    • Locate a device you have just installed
      • One of my thermostats no longer appears in the list of devices on my Neviweb account
    • How to activate the tooltip
    • Remove a Mi-Wi device from Neviweb
      • I uninstalled a device, but it still appears in Neviweb. How do I remove it?
      • What should I do if, after removing a Mi-Wi device from Neviweb, other devices become inaccessible?
  • The timetables
    • Schedule creation
  • Migration of Concerto Connect and True Comfort thermostats to Neviweb
    • My password is incorrect. How do I create a new one?
    • My thermostats are not visible in my Neviweb account after the migration. What should I do?

Neviweb assistance

  • The basics of Neviweb
  • Your Neviweb account
    • Neviweb account creation
      • The iOS and Android versions required to use the Neviweb application
      • Can I manage my devices with more than one account?
      • What are the usage or subscription fees for Neviweb?
      • The Neviweb.com website is experiencing display problems.
      • How do I add a GT130 gateway to my account if I already have a GT125 gateway?
      • Is Neviweb also available via internet browser?
      • What should I do if my Neviweb account is blocked?
      • How do I enable push notifications in Neviweb?
      • How do I add one or more sub-users to a Neviweb account?
      • How do I modify a sub-user’s information in Neviweb?
      • How do I delete a sub-user from a Neviweb account?
      • What are the limitations regarding the sub-user?
      • Table of permissions for Neviweb account users
    • Neviweb account settings
    • Reset password
  • Get to know Neviweb
    • First steps with Neviweb
    • Dashboard
      • Change my postal code to get the correct weather
      • What is the Present/Absent status?
      • Configure the actions triggered by the Absent / Present status
      • Understanding the interactions between automations and scenes
      • Add a device or scene to favorites
  • Control your devices
  • Add your device to Neviweb
    • Thermostat model selection
      • Add your TH1123ZB / TH1124ZB thermostat
        • Configure your TH1123ZB / TH1124ZB thermostat
          • Your TH1123ZB / TH1124ZB thermostat does not add to your Sinopé GT125 gateway.
          • There is a difference between the temperature on my thermometer and the one displayed on the thermostat.
          • The set temperature has been reached, but my thermostat continues to display 2 bars out of 5.
          • The thermostat restarts (reboot) often
          • What should I do if the room temperature displayed on the thermostat screen seems incorrect?
          • Are Sinopé thermostats Energy Star certified?
      • Add your TH1123WF / TH1124WF thermostat
        • Configure your TH1123WF / TH1124WF thermostat
          • I changed the display format (temperature/time) in my account settings, however my devices are still displaying the old format.
          • The different modes of your thermostat
            • Procedure for changing the heating mode of a thermostat
          • The early start
          • How do I lock the buttons on my device?
          • How to change the display format (temperature/time) and adjust them
          • In what situations will I receive notifications?
          • My device is inaccessible on Neviweb
          • How do I schedule my smart devices?
          • Will I need to reprogram my devices after a power outage?
          • How to change the value of the kilowatt-hour
          • What happens to my Wi-Fi devices if I change my router or Wi-Fi password?
          • What should I do if I have difficulty connecting my Wi-Fi device to the Wi-Fi network?
      • Add your TH1300WF thermostat
        • Configure your TH1300WF thermostat
          • How the TH1300WF integrates with other devices in Neviweb
      • Add your TH1400WF thermostat
        • Configure your TH1400WF thermostat
          • How does the main output cycle work for Sinopé low voltage thermostats?
      • Add your TH1300ZB thermostat
        • Configure your TH1300ZB thermostat
      • Add your TH1400ZB thermostat
        • Configure your TH1400ZB thermostat
      • Add your TH1500ZB thermostat
        • Configure your TH1500ZB thermostat
      • Add your TH1120RF-3000 / TH1120RF-4000 thermostat
        • Configure your TH1120RF-3000 / TH1120RF-4000 thermostat
      • Add your TH1121RF-3000 / TH1121RF-4000 thermostat
        • Configure your TH1121RF-3000 / TH1121RF-4000 thermostat
      • Add your TH1300RF thermostat
        • Configure your TH1300RF thermostat
          • Procedure for changing the control mode of a thermostat for underfloor heating
      • Add your TH1400RF thermostat
        • Configure your TH1400RF thermostat
      • Add your TH1500RF thermostat
        • Configure your TH1500RF thermostat
      • Add your OTH4000-ZB thermostat
        • Configure your OTH4000-ZB thermostat
      • Add your OTH3600-GA-ZB thermostat
        • Configure your OTH3600-GA-ZB thermostat
      • Add your OTH2750-GT thermostat
        • Configure your OTH2750-GT thermostat
      • Add your OTH3600-GA-GT thermostat
        • Configure your OTH3600-GA-GT thermostat
      • Add your OTH4000-GT thermostat
        • Configure your OTH4000-GT thermostat
      • Add your INSTINCT Connect thermostat
        • Configure your INSTINCT Connect thermostat
      • Add your TH1310WF thermostat
        • Configure your TH1310WF thermostat
      • Add your TH1134ZB/HC thermostat
        • Configure your TH1134ZB/HC thermostat
      • Add your interface for HP6000ZB wall-mounted heat pump
        • Configure your interface for the HP6000ZB-GE wall-mounted heat pump
        • Configure your interface for the HP6000ZB-MA wall-mounted heat pump
      • Add your Pro HVAC TH6500WF smart thermostat
        • Configure your Pro HVAC TH6500WF smart thermostat
      • Add your LITE TH1133WF smart thermostat
        • Configure your LITE TH1133WF smart thermostat
      • Add your TH6250WF Lite Smart Thermostat for Central System
        • Configure your TH6250WF smart HVAC thermostat
      • Add your TH6250WF-PRO Pro Lite smart thermostat for central systems
        • Configure your TH6250WF-PRO smart HVAC thermostat
    • Devices compatible with Neviweb
    • Choose lighting control model
      • Add your DM2500ZB dimmer
        • Configure your DM2500ZB dimmer
      • Add your SW2500ZB switch to Neviweb
        • Configure your SW2500ZB switch
      • Add your DM2500RF dimmer to Neviweb
        • Configure your DM2500RF dimmer
      • Add your SW2500RF switch to Neviweb
        • Configure your SW2500RF switch
      • Add your DM2550ZB dimmer
        • Configure your DM2550ZB dimmer
          • How do I adjust the minimum light intensity of the adaptive phase smart dimmer?
    • Choosing an electrical outlet model
      • Add your SP2600ZB electrical outlet to Neviweb
        • Configure your SP2600ZB electrical outlet
      • Add your SP2610ZB wall socket to Neviweb
        • Configure your SP2610ZB wall socket
    • Choose a specialized control model
      • Add your RM3250ZB electric load controller to Neviweb
        • Configure your RM3250ZB charge controller
      • Add your RM3250RF / RM3200RF electric load controller to Neviweb
        • Configure your RM3250RF charge controller
      • Add your RM3500ZB water heater controller to Neviweb
        • Configure your RM3500ZB water heater controller
          • How does the low water temperature protection setting work?
      • Add your LM4110-ZB tank monitor to Neviweb
        • Configure your LM4110-ZB tank monitor
          • Tank monitor error messages
      • Add your RM3500WF water heater controller to Neviweb
        • Configure your RM3500WF water heater controller
    • Choosing a water damage protection device model
      • Add your VA4200WZ / VA4201WZ smart water valve
        • Configure your VA4200WZ/VA4201WZ smart water valve
      • Add your VA4220WF / VA4221WF smart water valve
        • Configure your VA4220WF / VA4221WF smart water valve
          • How do I change the batteries in my smart water valve?
      • Add your water leak detector to Neviweb
        • Configure your water leak detector
          • In what situations will I receive notifications?
          • Does the Sinopé water leak detector work without a Wi-Fi connection?
          • How can I test my detector?
          • How do I change the batteries in my water leak detector?
          • Why use lithium batteries in my water leak detector?
          • Why are my new batteries triggering a low battery message for my water leak detectors in the Neviweb app?
          • How do I select the type of batteries (alkaline or lithium) for my water leak detectors?
      • Add your VA4220ZB/VA4221ZB smart water valve
        • Configure your VA4220ZB / VA4221ZB smart water valve
      • Add your FS4220 / FS4221 flow sensor to Neviweb
        • Configure your FS4220 / FS4221 flow sensor
    • Choose gateway model
      • Add your GT130 gateway to Neviweb
        • Configure your GT130 gateway
        • Can my GT125 and GT130 gateways work together?
      • Add your GT125 gateway to Neviweb
        • Configure your GT125 gateway
    • Remove a Wi-Fi or Zigbee device from Neviweb
    • Choose a multifunction controller model
      • Add your MC3100ZB multifunction controller to Neviweb
        • Configure your MC3100ZB multifunction controller
    • Condition of the heating appliance
    • Mi-Wi devices: Reset the network of connected devices
    • The thermometer lines on my thermostat are always full even though it has already reached the set temperature, why?
  • Consumption graph
    • Better understanding of consumption graphs
      • Why doesn’t my device appear in the consumption graphs?
      • Following a move, what happens to my consumption graphs?
      • How far back do historical energy consumption records go?
      • Tips for managing your energy consumption
      • My consumption data is not available in Neviweb, why?
      • Can I download my consumption graphs?
      • Why has the consumption history of my SW2500ZB switch and DM2500ZB dimmer been reset?
      • What is the difference between the green and blue color bands in consumption graphs?
      • How do I download the consumption graph data in CSV format?
  • Automation
    • Automations and scenes: the differences and when to use them
    • The different types of automation
    • Creating automations with Neviweb
      • How to create schedules in Neviweb with the GT130?
      • The thermostat’s setpoint temperature is different from the temperature programmed in the time automations.
      • What should I do if the thermostat’s set temperature is different from the temperature programmed in the schedule?
      • What is time automation?
      • Disable an automation
      • Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
      • How can I get an overview of all the automations connected to my Zigbee device?
      • How can I create automations with multiple conditions linked to my Zigbee device?
      • How can I group my automations?
    • Modify an automation
    • Some automation ideas
  • The scenes
    • Create scenes
    • Some scene ideas
    • Edit a scene
  • The locations
    • Add a location
      • Can I set a location to Away or Present without geofencing?
      • Can I link my two locations or create cross-location automations?
      • What is the purpose of the postal code?
      • What is the purpose of the cost per kilowatt-hour?
      • Can I set a location to Away or Present without enabling location sharing?
    • Edit a location
    • Moving from one location to another
  • Geofencing
    • Enable geofencing
      • What is geofencing?
      • Configure the radius of my location for geofencing
      • The advantages of using geofencing
      • Do I have to share my location constantly to use geofencing?
      • I am unable to access the geofencing functionality on the Neviweb.com website.
      • Is it possible to link more than one mobile device to the geofencing feature?
      • What is the difference between geofencing and geolocation?
      • How does geofencing work with Android mobile devices (Android version 11)?
    • How to configure actions triggered by geofencing
  • The devices
    • How is the connected load calculated?
      • The connected charging status of my device is incorrect.
      • What connected load do I need to register in Neviweb?
      • How can I see a complete list of my devices?
    • Create a room
    • Name the devices
    • Locate a device you have just installed
      • One of my thermostats no longer appears in the list of devices on my Neviweb account
    • How to activate the tooltip
    • Remove a Mi-Wi device from Neviweb
      • I uninstalled a device, but it still appears in Neviweb. How do I remove it?
      • What should I do if, after removing a Mi-Wi device from Neviweb, other devices become inaccessible?
  • The timetables
    • Schedule creation
  • Migration of Concerto Connect and True Comfort thermostats to Neviweb
    • My password is incorrect. How do I create a new one?
    • My thermostats are not visible in my Neviweb account after the migration. What should I do?

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