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Table of Contents

Configure your HVAC smart thermostat TH6250WF-PRO

Smart HVAC thermostat TH6500WF

Adding your TH6250WF-PRO Smart Thermostat Pro Lite

Smart HVAC thermostat TH6500WF

Configure your HVAC smart thermostat TH6250WF

Smart HVAC thermostat TH6500WF

Adding your TH6250WF Smart Thermostat Lite

Smart HVAC thermostat TH6500WF

How does a Hilo challenge work?

Configure your Lite smart thermostat TH1133WF

Smart LITE thermostat for baseboard heaters TH1133WF

Adding your TH1133WF Smart Lite Thermostat

Smart LITE thermostat for baseboard heaters TH1133WF

Configure your HVAC smart thermostat Pro TH6500WF

Smart HVAC thermostat TH6500WF

Adding your TH6500WF Smart HVAC Thermostat Pro

Smart HVAC thermostat TH6500WF

My thermostats are not visible in my Neviweb account after migration. What should I do?

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Neviweb assistance

  • The basics of Neviweb
  • Your Neviweb account
    • Neviweb account creation
      • iOS and Android versions required to use the Neviweb application
      • Can I manage my devices with more than one account?
      • What are the Neviweb user or subscription fees?
      • The Neviweb.com site has display issues
      • How to add a GT130 gateway in my account if I already have a GT125 gateway?
      • Is Neviweb also available via Web browser?
      • What should I do if my Neviweb account is blocked?
      • How to activate the push notifications in Neviweb?
      • How to add one or more sub-users to a Neviweb account?
      • How to change the information of a sub-user?
      • How to delete a sub-user from the Neviweb account?
      • What are the limitations of the sub-user?
      • Table of permissions for Neviweb account users
    • Neviweb account settings
    • Resetting your password
  • Meet Neviweb
    • Getting started with Neviweb
    • Dashboard
      • How to change my postal code or zip code to get the right weather
      • What is the Home / Away mode?
      • Configuring the actions triggered by the Away / Present status
      • Understanding the interactions between automations and scenes
      • Add a device or scene to favorites
  • Controlling your devices
  • Adding your device to Neviweb
    • Selecting the thermostat model
      • Adding your TH1123ZB / TH1124ZB thermostat
        • Configure your thermostat TH1123ZB / TH1124ZB
          • Your TH1123ZB / TH1124ZB thermostat cannot be added to your Sinopé GT125 gateway
          • There is a difference between the temperature of my thermometer and the one displayed on the thermostat
          • The set temperature has been reached, but my thermostat continues to display 2 bars out of 5
          • The thermostat often reboots
          • What if the room temperature displayed on the thermostat screen appears to be wrong?
          • Are Sinopé thermostats Energy Star certified?
      • Adding your TH1123WF / TH1124WF thermostat
        • Configure your thermostat TH1123WF / TH1124WF
          • I changed the display format (temperature/time) in my profile; however, my devices still display the old format
          • Your thermostat’s different modes
            • Procedure for changing the heating mode of a thermostat
          • Early Start function
          • How to lock the buttons on my device
          • How to change the displayed time and temperature format featured on the thermostat
          • In what situations will I receive notifications?
          • My device is inaccessible on Neviweb
          • How to program a schedule for my smart devices
          • Will I have to reprogram my devices after a power outage?
          • Changing the value of the kilowatt-hour
          • What happens to my Wi-Fi devices if I change my router or my Wi-Fi password?
          • What if I am having difficulty connecting my Wi-Fi devices to the Wi-Fi network?
      • Adding your TH1300WF thermostat
        • Configure your thermostat TH1300WF
          • How the TH1300WF integrates with other devices in Neviweb
      • Add your TH1400WF thermostat
        • Configure your TH1400WF thermostat
          • How does the main output cycle work for the Sinopé low voltage thermostats?
      • Adding your TH1300ZB thermostat
        • Configure your thermostat TH1300ZB
      • Adding your TH1400ZB thermostat
        • Configure your thermostat TH1400ZB
      • Adding your TH1500ZB thermostat
        • Configure your thermostat TH1500ZB
      • Adding your TH1120RF-3000 / TH1120RF-4000 thermostat
        • Configure your thermostat TH1120RF-3000 / TH1120RF-4000
      • Adding your TH1121RF-3000 / TH1121RF-4000 themostat
        • Configure your thermostat TH1121RF-3000 / TH1121RF-4000
      • Adding your TH1300RF thermostat
        • Configure your thermostat TH1300RF
          • Procedure for changing the control mode of a floor heating thermostat
      • Adding your TH1400RF thermostat to Neviweb
        • Configure your TH1400RF thermostat
      • Adding your TH1500RF thermostat to Neviweb
        • Configure your TH1500RF thermostat
      • Adding your OTH4000-ZB thermostat
        • Configure your OTH4000-ZB thermostat
      • Adding your OTH3600-GA-ZB thermostat
        • Configurez votre thermostat OTH3600-GA-ZB
      • Adding your OTH2750-GT thermostat
        • Configurez votre thermostat OTH2750-GT
      • Adding your OTH3600-GA-GT thermostat
        • Configurez votre thermostat OTH3600-GA-GT
      • Adding your OTH4000-GT thermostat
        • Configurez votre thermostat OTH4000-GT
      • Adding your INSTINCT Connect thermostat
        • Configurez votre thermostat INSTINCT Connect
      • Adding your TH1310WF thermostat
        • Configure your thermostat TH1310WF
      • Adding your TH1134ZB/HC thermostat
        • Configure your thermostat TH1134ZB/HC
      • Adding your HP6000ZB ductless heat pump interface
        • Configure your ductless heat pump interface HP6000ZB-GE
        • Configure your ductless heat pump interface HP6000ZB-MA
      • Adding your TH6500WF Smart HVAC Thermostat Pro
        • Configure your HVAC smart thermostat Pro TH6500WF
      • Adding your TH1133WF Smart Lite Thermostat
        • Configure your Lite smart thermostat TH1133WF
      • Adding your TH6250WF Smart Thermostat Lite
        • Configure your HVAC smart thermostat TH6250WF
      • Adding your TH6250WF-PRO Smart Thermostat Pro Lite
        • Configure your HVAC smart thermostat TH6250WF-PRO
    • Devices compatible with Neviweb
    • Selecting lighting control model
      • Adding your DM2500ZB dimmer
        • Configure your DM2500ZB dimmer
      • Adding your SW2500ZB light switch to Neviweb
        • Configure your SW2500ZB light switch
      • Adding your DM2500RF dimmer to Neviweb
        • Configure your DM2500RF dimmer
      • Adding your SW2500RF dimmer to Neviweb
        • Configure your SW2500RF dimmer
      • Adding your DM2550ZB dimmer
        • Configure your DM2550ZB dimmer
          • How do I adjust the minimum dimming intensity of the smart adaptive phase dimmer?
    • Selecting electrical smart plug and outlet model
      • Adding your SP2600ZB smart plug to Neviweb
        • Configure your SP2600ZB smart plug
      • Adding your SP2610ZB smart plug to Neviweb
        • Configure your SP2610ZB smart plug
    • Select your load controller model
      • Adding your RM3250ZB load controller to Neviweb
        • Configure your RM3250ZB load controller
      • Adding your RM3250RF / RM3200RF load controller to Neviweb
        • Configure your RM3250RF / RM3200RF load controller
      • Adding your RM3500ZB water heater controller to Neviweb
        • Configure your RM3500ZB water heater controller
          • How does the low water temperature protection setting work?
      • Adding your LM4110-ZB tank level monitor to Neviweb
        • Configure your LM4110-ZB tank level monitor
          • Tank monitor error messages
      • Adding your RM3500WF water heater controller to Neviweb
        • Configure your RM3500WF water heater controller
    • Selecting the water damage protection device model
      • Adding your VA4200WZ / VA4201WZ water valve
        • Configure your smart water valve VA4200WZ/VA4201WZ
      • Adding your VA4220WF / VA4221WF water valve
        • Configure your VA4220WF / VA4221WF water valve
          • How do I replace the batteries in my smart water valve?
      • Adding your water leak detector to Neviweb
        • Configure your water leak detector
          • In what situations will I receive notifications?
          • Does the Sinopé water leak detector work without Wi-Fi?
          • How can I test my detector?
          • How do I replace the batteries in my water leak detector?
          • Why should I use lithium batteries in my water leak detector?
          • Why do the new batteries I put in my water leak detector trigger a low-battery alert in the Neviweb app?
          • How to select the battery type (alkaline or lithium) for my water leak detectors?
      • Adding your VA4220ZB / VA4221ZB water valve
        • Configure your VA4220ZB / VA4221ZB water valve
      • Adding your flow sensor FS4220 / FS4221
        • Configure your flow sensor FS4220 / FS4221
    • Selecting the gateway model
      • Add your GT130 gateway to Neviweb
        • Configure your GT130 gateway
        • Do my GT125 et GT130 gateways can work together?​
      • Add your GT125 gateway to Neviweb
        • Configure your GT125 gateway
    • Remove a Wi-Fi or Zigbee device from Neviweb
    • Select your multi-controller model
      • Add your MC3100ZB multi-controller to Neviweb
        • Configure your MC3100ZB multi-controller
    • Status of the heater
    • Mi-Wi environment: reset the network of connected devices
    • My thermostat’s thermometer lines are still full even though it has already reached the set temperature. Why?
  • Energy consumption graphs
    • Better understand the energy consumption graphs
      • Why is my device not showing in the energy consumption graphs?
      • What happens to my consumption charts if I move?
      • How far back do energy consumption histories go?
      • Tips for managing your energy consumption
      • My consumption data is not available on Neviweb. Why?
      • Can I download my energy consumption charts?
      • Why were the consumption history of my SW2500ZB switch and DM2500ZB dimmer reset?
      • What is the difference between the green and blue stripes in the consumption graphs?
      • How to download the data from my consumption graphs in CSV format?
  • Automations
    • Automations and scenes: the differences and when to use them
    • The different automation types
    • Creating automations with Neviweb
      • How to create schedules in Neviweb with the GT130 gateway?
      • The thermostat setpoint temperature is different from that programmed in the time automations
      • What if the thermostat setpoint temperature is different from the scheduled temperature?
      • What is a time automation?
      • Deactivating an automation
      • Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
      • How can I get an overview of all the automations related to my Zigbee device?
      • How can I create automations with multiple conditions linked to my Zigbee device?
      • How can I regroup my automations?
    • Editing an automation
    • A few automation ideas
  • Scenes
    • Creating scenes
    • A few scene ideas
    • Edit a scene
  • Locations
    • Adding a location
      • Can I put a location in Away or Present mode without geofencing?​
      • Can I link my two locations or create inter-location automations?
      • What is the zip code/postal code used for?
      • What is the cost per kilowatt-hour used for?
      • Can I put a location in Away or Present mode without activating the sharing of my location?
    • Editing a location
    • Switch from one location to another
  • Geofencing
    • Activating geofencing
      • What is geofencing?
      • Configure my location radius for geofencing
      • The benefits of using geofencing
      • Must I always share my position to use geofencing?
      • I cannot see the geofencing feature in Neviweb.com
      • Can I link more than one mobile device to the geofencing feature?
      • Does Sinopé collect data about my location when I use geofencing?
      • What is the difference between geofencing and geolocation?
      • How does geofencing work with Android mobile devices (Android 11 version)?
    • Configuring actions triggered by geofencing
  • Devices
    • How is the connected load calculated
      • My device’s connected load is wrong
      • What is the connected load that I have to enter in Neviweb?
      • How can I see the complete list of my devices?
    • Creating a room
    • Naming your devices
    • Locate a device you have just installed
      • One of my thermostats no longer appears in the list of connected devices in my Neviweb account
    • How to turn on the tooltip
    • Removing a Mi-Wi device from Neviweb
      • I uninstalled a device, but it still appears in Neviweb. How do I remove it?
      • What should I do if after removing a device from Neviweb, other devices become inaccessible?
  • Schedules
    • Creating schedules
  • New in Neviweb
  • Migration of Concerto Connect and True Comfort thermostats to Neviweb
    • My password is incorrect. How do I create a new one?
    • My thermostats are not visible in my Neviweb account after migration. What should I do?

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