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Table of Contents

Recherchez d'autres sujets

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[ivory-search id="43527" title="Thermostats"]

Configure your RM3500ZB water heater controller

Add your RM3500ZB water heater controller to Neviweb

What is the difference between the green and blue color bands in consumption graphs?

Are Sinopé thermostats Energy Star certified?

How do I select the type of batteries (alkaline or lithium) for my water leak detectors?

Why are my new batteries triggering a low battery message for my water leak detectors in the Neviweb app?

How do I enable push notifications in Neviweb?

Why does the Eco Sinopé (DR) mode remain in effect after Hydro-Québec’s peak event is over?

How can I group my automations?

How can I create automations with multiple conditions linked to my Zigbee device?

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  • FR

Neviweb assistance

  • The basics of Neviweb
  • Your Neviweb account
    • Neviweb account creation
      • The iOS and Android versions required to use the Neviweb application
      • Can I manage my devices with more than one account?
      • What are the usage or subscription fees for Neviweb?
      • The Neviweb.com website is experiencing display problems.
      • How do I add a GT130 gateway to my account if I already have a GT125 gateway?
      • Is Neviweb also available via internet browser?
      • What should I do if my Neviweb account is blocked?
      • How do I enable push notifications in Neviweb?
      • How do I add one or more sub-users to a Neviweb account?
      • How do I modify a sub-user’s information in Neviweb?
      • How do I delete a sub-user from a Neviweb account?
      • What are the limitations regarding the sub-user?
      • Table of permissions for Neviweb account users
    • Neviweb account settings
    • Reset password
  • Get to know Neviweb
    • First steps with Neviweb
    • Dashboard
      • Change my postal code to get the correct weather
      • What is the Present/Absent status?
      • Configure the actions triggered by the Absent / Present status
      • Understanding the interactions between automations and scenes
      • Add a device or scene to favorites
  • Control your devices
  • Add your device to Neviweb
    • Thermostat model selection
      • Add your TH1123ZB / TH1124ZB thermostat
        • Configure your TH1123ZB / TH1124ZB thermostat
          • Your TH1123ZB / TH1124ZB thermostat does not add to your Sinopé GT125 gateway.
          • There is a difference between the temperature on my thermometer and the one displayed on the thermostat.
          • The set temperature has been reached, but my thermostat continues to display 2 bars out of 5.
          • The thermostat restarts (reboot) often
          • What should I do if the room temperature displayed on the thermostat screen seems incorrect?
          • Are Sinopé thermostats Energy Star certified?
      • Add your TH1123WF / TH1124WF thermostat
        • Configure your TH1123WF / TH1124WF thermostat
          • I changed the display format (temperature/time) in my account settings, however my devices are still displaying the old format.
          • The different modes of your thermostat
            • Procedure for changing the heating mode of a thermostat
          • The early start
          • How do I lock the buttons on my device?
          • How to change the display format (temperature/time) and adjust them
          • In what situations will I receive notifications?
          • My device is inaccessible on Neviweb
          • How do I schedule my smart devices?
          • Will I need to reprogram my devices after a power outage?
          • How to change the value of the kilowatt-hour
          • What happens to my Wi-Fi devices if I change my router or Wi-Fi password?
          • What should I do if I have difficulty connecting my Wi-Fi device to the Wi-Fi network?
      • Add your TH1300WF thermostat
        • Configure your TH1300WF thermostat
          • How the TH1300WF integrates with other devices in Neviweb
      • Add your TH1400WF thermostat
        • Configure your TH1400WF thermostat
          • How does the main output cycle work for Sinopé low voltage thermostats?
      • Add your TH1300ZB thermostat
        • Configure your TH1300ZB thermostat
      • Add your TH1400ZB thermostat
        • Configure your TH1400ZB thermostat
      • Add your TH1500ZB thermostat
        • Configure your TH1500ZB thermostat
      • Add your TH1120RF-3000 / TH1120RF-4000 thermostat
        • Configure your TH1120RF-3000 / TH1120RF-4000 thermostat
      • Add your TH1121RF-3000 / TH1121RF-4000 thermostat
        • Configure your TH1121RF-3000 / TH1121RF-4000 thermostat
      • Add your TH1300RF thermostat
        • Configure your TH1300RF thermostat
          • Procedure for changing the control mode of a thermostat for underfloor heating
      • Add your TH1400RF thermostat
        • Configure your TH1400RF thermostat
      • Add your TH1500RF thermostat
        • Configure your TH1500RF thermostat
      • Add your OTH4000-ZB thermostat
        • Configure your OTH4000-ZB thermostat
      • Add your OTH3600-GA-ZB thermostat
        • Configure your OTH3600-GA-ZB thermostat
      • Add your OTH2750-GT thermostat
        • Configure your OTH2750-GT thermostat
      • Add your OTH3600-GA-GT thermostat
        • Configure your OTH3600-GA-GT thermostat
      • Add your OTH4000-GT thermostat
        • Configure your OTH4000-GT thermostat
      • Add your INSTINCT Connect thermostat
        • Configure your INSTINCT Connect thermostat
      • Add your TH1310WF thermostat
        • Configure your TH1310WF thermostat
      • Add your TH1134ZB/HC thermostat
        • Configure your TH1134ZB/HC thermostat
      • Add your interface for HP6000ZB wall-mounted heat pump
        • Configure your interface for the HP6000ZB-GE wall-mounted heat pump
        • Configure your interface for the HP6000ZB-MA wall-mounted heat pump
      • Add your Pro HVAC TH6500WF smart thermostat
        • Configure your Pro HVAC TH6500WF smart thermostat
      • Add your LITE TH1133WF smart thermostat
        • Configure your LITE TH1133WF smart thermostat
      • Add your TH6250WF Lite Smart Thermostat for Central System
        • Configure your TH6250WF smart HVAC thermostat
      • Add your TH6250WF-PRO Pro Lite smart thermostat for central systems
        • Configure your TH6250WF-PRO smart HVAC thermostat
    • Devices compatible with Neviweb
    • Choose lighting control model
      • Add your DM2500ZB dimmer
        • Configure your DM2500ZB dimmer
      • Add your SW2500ZB switch to Neviweb
        • Configure your SW2500ZB switch
      • Add your DM2500RF dimmer to Neviweb
        • Configure your DM2500RF dimmer
      • Add your SW2500RF switch to Neviweb
        • Configure your SW2500RF switch
      • Add your DM2550ZB dimmer
        • Configure your DM2550ZB dimmer
          • How do I adjust the minimum light intensity of the adaptive phase smart dimmer?
    • Choosing an electrical outlet model
      • Add your SP2600ZB electrical outlet to Neviweb
        • Configure your SP2600ZB electrical outlet
      • Add your SP2610ZB wall socket to Neviweb
        • Configure your SP2610ZB wall socket
    • Choose a specialized control model
      • Add your RM3250ZB electric load controller to Neviweb
        • Configure your RM3250ZB charge controller
      • Add your RM3250RF / RM3200RF electric load controller to Neviweb
        • Configure your RM3250RF charge controller
      • Add your RM3500ZB water heater controller to Neviweb
        • Configure your RM3500ZB water heater controller
          • How does the low water temperature protection setting work?
      • Add your LM4110-ZB tank monitor to Neviweb
        • Configure your LM4110-ZB tank monitor
          • Tank monitor error messages
      • Add your RM3500WF water heater controller to Neviweb
        • Configure your RM3500WF water heater controller
    • Choosing a water damage protection device model
      • Add your VA4200WZ / VA4201WZ smart water valve
        • Configure your VA4200WZ/VA4201WZ smart water valve
      • Add your VA4220WF / VA4221WF smart water valve
        • Configure your VA4220WF / VA4221WF smart water valve
          • How do I change the batteries in my smart water valve?
      • Add your water leak detector to Neviweb
        • Configure your water leak detector
          • In what situations will I receive notifications?
          • Does the Sinopé water leak detector work without a Wi-Fi connection?
          • How can I test my detector?
          • How do I change the batteries in my water leak detector?
          • Why use lithium batteries in my water leak detector?
          • Why are my new batteries triggering a low battery message for my water leak detectors in the Neviweb app?
          • How do I select the type of batteries (alkaline or lithium) for my water leak detectors?
      • Add your VA4220ZB/VA4221ZB smart water valve
        • Configure your VA4220ZB / VA4221ZB smart water valve
      • Add your FS4220 / FS4221 flow sensor to Neviweb
        • Configure your FS4220 / FS4221 flow sensor
    • Choose gateway model
      • Add your GT130 gateway to Neviweb
        • Configure your GT130 gateway
        • Can my GT125 and GT130 gateways work together?
      • Add your GT125 gateway to Neviweb
        • Configure your GT125 gateway
    • Remove a Wi-Fi or Zigbee device from Neviweb
    • Choose a multifunction controller model
      • Add your MC3100ZB multifunction controller to Neviweb
        • Configure your MC3100ZB multifunction controller
    • Condition of the heating appliance
    • Mi-Wi devices: Reset the network of connected devices
    • The thermometer lines on my thermostat are always full even though it has already reached the set temperature, why?
  • Consumption graph
    • Better understanding of consumption graphs
      • Why doesn’t my device appear in the consumption graphs?
      • Following a move, what happens to my consumption graphs?
      • How far back do historical energy consumption records go?
      • Tips for managing your energy consumption
      • My consumption data is not available in Neviweb, why?
      • Can I download my consumption graphs?
      • Why has the consumption history of my SW2500ZB switch and DM2500ZB dimmer been reset?
      • What is the difference between the green and blue color bands in consumption graphs?
      • How do I download the consumption graph data in CSV format?
  • Automation
    • Automations and scenes: the differences and when to use them
    • The different types of automation
    • Creating automations with Neviweb
      • How to create schedules in Neviweb with the GT130?
      • The thermostat’s setpoint temperature is different from the temperature programmed in the time automations.
      • What should I do if the thermostat’s set temperature is different from the temperature programmed in the schedule?
      • What is time automation?
      • Disable an automation
      • Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
      • How can I get an overview of all the automations connected to my Zigbee device?
      • How can I create automations with multiple conditions linked to my Zigbee device?
      • How can I group my automations?
    • Modify an automation
    • Some automation ideas
  • The scenes
    • Create scenes
    • Some scene ideas
    • Edit a scene
  • The locations
    • Add a location
      • Can I set a location to Away or Present without geofencing?
      • Can I link my two locations or create cross-location automations?
      • What is the purpose of the postal code?
      • What is the purpose of the cost per kilowatt-hour?
      • Can I set a location to Away or Present without enabling location sharing?
    • Edit a location
    • Moving from one location to another
  • Geofencing
    • Enable geofencing
      • What is geofencing?
      • Configure the radius of my location for geofencing
      • The advantages of using geofencing
      • Do I have to share my location constantly to use geofencing?
      • I am unable to access the geofencing functionality on the Neviweb.com website.
      • Is it possible to link more than one mobile device to the geofencing feature?
      • What is the difference between geofencing and geolocation?
      • How does geofencing work with Android mobile devices (Android version 11)?
    • How to configure actions triggered by geofencing
  • The devices
    • How is the connected load calculated?
      • The connected charging status of my device is incorrect.
      • What connected load do I need to register in Neviweb?
      • How can I see a complete list of my devices?
    • Create a room
    • Name the devices
    • Locate a device you have just installed
      • One of my thermostats no longer appears in the list of devices on my Neviweb account
    • How to activate the tooltip
    • Remove a Mi-Wi device from Neviweb
      • I uninstalled a device, but it still appears in Neviweb. How do I remove it?
      • What should I do if, after removing a Mi-Wi device from Neviweb, other devices become inaccessible?
  • The timetables
    • Schedule creation
  • Migration of Concerto Connect and True Comfort thermostats to Neviweb
    • My password is incorrect. How do I create a new one?
    • My thermostats are not visible in my Neviweb account after the migration. What should I do?

Neviweb assistance

  • The basics of Neviweb
  • Your Neviweb account
    • Neviweb account creation
      • The iOS and Android versions required to use the Neviweb application
      • Can I manage my devices with more than one account?
      • What are the usage or subscription fees for Neviweb?
      • The Neviweb.com website is experiencing display problems.
      • How do I add a GT130 gateway to my account if I already have a GT125 gateway?
      • Is Neviweb also available via internet browser?
      • What should I do if my Neviweb account is blocked?
      • How do I enable push notifications in Neviweb?
      • How do I add one or more sub-users to a Neviweb account?
      • How do I modify a sub-user’s information in Neviweb?
      • How do I delete a sub-user from a Neviweb account?
      • What are the limitations regarding the sub-user?
      • Table of permissions for Neviweb account users
    • Neviweb account settings
    • Reset password
  • Get to know Neviweb
    • First steps with Neviweb
    • Dashboard
      • Change my postal code to get the correct weather
      • What is the Present/Absent status?
      • Configure the actions triggered by the Absent / Present status
      • Understanding the interactions between automations and scenes
      • Add a device or scene to favorites
  • Control your devices
  • Add your device to Neviweb
    • Thermostat model selection
      • Add your TH1123ZB / TH1124ZB thermostat
        • Configure your TH1123ZB / TH1124ZB thermostat
          • Your TH1123ZB / TH1124ZB thermostat does not add to your Sinopé GT125 gateway.
          • There is a difference between the temperature on my thermometer and the one displayed on the thermostat.
          • The set temperature has been reached, but my thermostat continues to display 2 bars out of 5.
          • The thermostat restarts (reboot) often
          • What should I do if the room temperature displayed on the thermostat screen seems incorrect?
          • Are Sinopé thermostats Energy Star certified?
      • Add your TH1123WF / TH1124WF thermostat
        • Configure your TH1123WF / TH1124WF thermostat
          • I changed the display format (temperature/time) in my account settings, however my devices are still displaying the old format.
          • The different modes of your thermostat
            • Procedure for changing the heating mode of a thermostat
          • The early start
          • How do I lock the buttons on my device?
          • How to change the display format (temperature/time) and adjust them
          • In what situations will I receive notifications?
          • My device is inaccessible on Neviweb
          • How do I schedule my smart devices?
          • Will I need to reprogram my devices after a power outage?
          • How to change the value of the kilowatt-hour
          • What happens to my Wi-Fi devices if I change my router or Wi-Fi password?
          • What should I do if I have difficulty connecting my Wi-Fi device to the Wi-Fi network?
      • Add your TH1300WF thermostat
        • Configure your TH1300WF thermostat
          • How the TH1300WF integrates with other devices in Neviweb
      • Add your TH1400WF thermostat
        • Configure your TH1400WF thermostat
          • How does the main output cycle work for Sinopé low voltage thermostats?
      • Add your TH1300ZB thermostat
        • Configure your TH1300ZB thermostat
      • Add your TH1400ZB thermostat
        • Configure your TH1400ZB thermostat
      • Add your TH1500ZB thermostat
        • Configure your TH1500ZB thermostat
      • Add your TH1120RF-3000 / TH1120RF-4000 thermostat
        • Configure your TH1120RF-3000 / TH1120RF-4000 thermostat
      • Add your TH1121RF-3000 / TH1121RF-4000 thermostat
        • Configure your TH1121RF-3000 / TH1121RF-4000 thermostat
      • Add your TH1300RF thermostat
        • Configure your TH1300RF thermostat
          • Procedure for changing the control mode of a thermostat for underfloor heating
      • Add your TH1400RF thermostat
        • Configure your TH1400RF thermostat
      • Add your TH1500RF thermostat
        • Configure your TH1500RF thermostat
      • Add your OTH4000-ZB thermostat
        • Configure your OTH4000-ZB thermostat
      • Add your OTH3600-GA-ZB thermostat
        • Configure your OTH3600-GA-ZB thermostat
      • Add your OTH2750-GT thermostat
        • Configure your OTH2750-GT thermostat
      • Add your OTH3600-GA-GT thermostat
        • Configure your OTH3600-GA-GT thermostat
      • Add your OTH4000-GT thermostat
        • Configure your OTH4000-GT thermostat
      • Add your INSTINCT Connect thermostat
        • Configure your INSTINCT Connect thermostat
      • Add your TH1310WF thermostat
        • Configure your TH1310WF thermostat
      • Add your TH1134ZB/HC thermostat
        • Configure your TH1134ZB/HC thermostat
      • Add your interface for HP6000ZB wall-mounted heat pump
        • Configure your interface for the HP6000ZB-GE wall-mounted heat pump
        • Configure your interface for the HP6000ZB-MA wall-mounted heat pump
      • Add your Pro HVAC TH6500WF smart thermostat
        • Configure your Pro HVAC TH6500WF smart thermostat
      • Add your LITE TH1133WF smart thermostat
        • Configure your LITE TH1133WF smart thermostat
      • Add your TH6250WF Lite Smart Thermostat for Central System
        • Configure your TH6250WF smart HVAC thermostat
      • Add your TH6250WF-PRO Pro Lite smart thermostat for central systems
        • Configure your TH6250WF-PRO smart HVAC thermostat
    • Devices compatible with Neviweb
    • Choose lighting control model
      • Add your DM2500ZB dimmer
        • Configure your DM2500ZB dimmer
      • Add your SW2500ZB switch to Neviweb
        • Configure your SW2500ZB switch
      • Add your DM2500RF dimmer to Neviweb
        • Configure your DM2500RF dimmer
      • Add your SW2500RF switch to Neviweb
        • Configure your SW2500RF switch
      • Add your DM2550ZB dimmer
        • Configure your DM2550ZB dimmer
          • How do I adjust the minimum light intensity of the adaptive phase smart dimmer?
    • Choosing an electrical outlet model
      • Add your SP2600ZB electrical outlet to Neviweb
        • Configure your SP2600ZB electrical outlet
      • Add your SP2610ZB wall socket to Neviweb
        • Configure your SP2610ZB wall socket
    • Choose a specialized control model
      • Add your RM3250ZB electric load controller to Neviweb
        • Configure your RM3250ZB charge controller
      • Add your RM3250RF / RM3200RF electric load controller to Neviweb
        • Configure your RM3250RF charge controller
      • Add your RM3500ZB water heater controller to Neviweb
        • Configure your RM3500ZB water heater controller
          • How does the low water temperature protection setting work?
      • Add your LM4110-ZB tank monitor to Neviweb
        • Configure your LM4110-ZB tank monitor
          • Tank monitor error messages
      • Add your RM3500WF water heater controller to Neviweb
        • Configure your RM3500WF water heater controller
    • Choosing a water damage protection device model
      • Add your VA4200WZ / VA4201WZ smart water valve
        • Configure your VA4200WZ/VA4201WZ smart water valve
      • Add your VA4220WF / VA4221WF smart water valve
        • Configure your VA4220WF / VA4221WF smart water valve
          • How do I change the batteries in my smart water valve?
      • Add your water leak detector to Neviweb
        • Configure your water leak detector
          • In what situations will I receive notifications?
          • Does the Sinopé water leak detector work without a Wi-Fi connection?
          • How can I test my detector?
          • How do I change the batteries in my water leak detector?
          • Why use lithium batteries in my water leak detector?
          • Why are my new batteries triggering a low battery message for my water leak detectors in the Neviweb app?
          • How do I select the type of batteries (alkaline or lithium) for my water leak detectors?
      • Add your VA4220ZB/VA4221ZB smart water valve
        • Configure your VA4220ZB / VA4221ZB smart water valve
      • Add your FS4220 / FS4221 flow sensor to Neviweb
        • Configure your FS4220 / FS4221 flow sensor
    • Choose gateway model
      • Add your GT130 gateway to Neviweb
        • Configure your GT130 gateway
        • Can my GT125 and GT130 gateways work together?
      • Add your GT125 gateway to Neviweb
        • Configure your GT125 gateway
    • Remove a Wi-Fi or Zigbee device from Neviweb
    • Choose a multifunction controller model
      • Add your MC3100ZB multifunction controller to Neviweb
        • Configure your MC3100ZB multifunction controller
    • Condition of the heating appliance
    • Mi-Wi devices: Reset the network of connected devices
    • The thermometer lines on my thermostat are always full even though it has already reached the set temperature, why?
  • Consumption graph
    • Better understanding of consumption graphs
      • Why doesn’t my device appear in the consumption graphs?
      • Following a move, what happens to my consumption graphs?
      • How far back do historical energy consumption records go?
      • Tips for managing your energy consumption
      • My consumption data is not available in Neviweb, why?
      • Can I download my consumption graphs?
      • Why has the consumption history of my SW2500ZB switch and DM2500ZB dimmer been reset?
      • What is the difference between the green and blue color bands in consumption graphs?
      • How do I download the consumption graph data in CSV format?
  • Automation
    • Automations and scenes: the differences and when to use them
    • The different types of automation
    • Creating automations with Neviweb
      • How to create schedules in Neviweb with the GT130?
      • The thermostat’s setpoint temperature is different from the temperature programmed in the time automations.
      • What should I do if the thermostat’s set temperature is different from the temperature programmed in the schedule?
      • What is time automation?
      • Disable an automation
      • Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
      • How can I get an overview of all the automations connected to my Zigbee device?
      • How can I create automations with multiple conditions linked to my Zigbee device?
      • How can I group my automations?
    • Modify an automation
    • Some automation ideas
  • The scenes
    • Create scenes
    • Some scene ideas
    • Edit a scene
  • The locations
    • Add a location
      • Can I set a location to Away or Present without geofencing?
      • Can I link my two locations or create cross-location automations?
      • What is the purpose of the postal code?
      • What is the purpose of the cost per kilowatt-hour?
      • Can I set a location to Away or Present without enabling location sharing?
    • Edit a location
    • Moving from one location to another
  • Geofencing
    • Enable geofencing
      • What is geofencing?
      • Configure the radius of my location for geofencing
      • The advantages of using geofencing
      • Do I have to share my location constantly to use geofencing?
      • I am unable to access the geofencing functionality on the Neviweb.com website.
      • Is it possible to link more than one mobile device to the geofencing feature?
      • What is the difference between geofencing and geolocation?
      • How does geofencing work with Android mobile devices (Android version 11)?
    • How to configure actions triggered by geofencing
  • The devices
    • How is the connected load calculated?
      • The connected charging status of my device is incorrect.
      • What connected load do I need to register in Neviweb?
      • How can I see a complete list of my devices?
    • Create a room
    • Name the devices
    • Locate a device you have just installed
      • One of my thermostats no longer appears in the list of devices on my Neviweb account
    • How to activate the tooltip
    • Remove a Mi-Wi device from Neviweb
      • I uninstalled a device, but it still appears in Neviweb. How do I remove it?
      • What should I do if, after removing a Mi-Wi device from Neviweb, other devices become inaccessible?
  • The timetables
    • Schedule creation
  • Migration of Concerto Connect and True Comfort thermostats to Neviweb
    • My password is incorrect. How do I create a new one?
    • My thermostats are not visible in my Neviweb account after the migration. What should I do?

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