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Welcome to Sinopé help center
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Outdoor temperature missing
- The outdoor temperature is currently unavailable for our smart thermostats due to a system failure at Météomédia.
Device categories
Thermostat
Lighting
Plug and Outlet
Specialized
Control
Water Damage
Protection
Gateway
Useful links & documentation
Neviweb user guide
Integration with
other platforms
Éco Sinopé
Documentation
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Neviweb assistance
The basics of Neviweb
Your Neviweb account
Neviweb account creation
iOS and Android versions required to use the Neviweb application
Can I manage my devices with more than one account?
What are the Neviweb user or subscription fees?
The Neviweb.com site has display issues
How to add a GT130 gateway in my account if I already have a GT125 gateway?
Is Neviweb also available via Web browser?
What should I do if my Neviweb account is blocked?
How to activate the push notifications in Neviweb?
How to add one or more sub-users to a Neviweb account?
How to change the information of a sub-user?
How to delete a sub-user from the Neviweb account?
What are the limitations of the sub-user?
Table of permissions for Neviweb account users
Neviweb account settings
Resetting your password
Meet Neviweb
Getting started with Neviweb
Dashboard
How to change my postal code or zip code to get the right weather
What is the Home / Away mode?
Configuring the actions triggered by the Away / Present status
Understanding the interactions between automations and scenes
Add a device or scene to favorites
Controlling your devices
Adding your device to Neviweb
Selecting the thermostat model
Adding your TH1123ZB / TH1124ZB thermostat
Configure your thermostat TH1123ZB / TH1124ZB
Your TH1123ZB / TH1124ZB thermostat cannot be added to your Sinopé GT125 gateway
There is a difference between the temperature of my thermometer and the one displayed on the thermostat
The set temperature has been reached, but my thermostat continues to display 2 bars out of 5
The thermostat often reboots
What if the room temperature displayed on the thermostat screen appears to be wrong?
Are Sinopé thermostats Energy Star certified?
Adding your TH1123WF / TH1124WF thermostat
Configure your thermostat TH1123WF / TH1124WF
I changed the display format (temperature/time) in my profile; however, my devices still display the old format
Your thermostat’s different modes
Procedure for changing the heating mode of a thermostat
Early Start function
How to lock the buttons on my device
How to change the displayed time and temperature format featured on the thermostat
In what situations will I receive notifications?
My device is inaccessible on Neviweb
How to program a schedule for my smart devices
Will I have to reprogram my devices after a power outage?
Changing the value of the kilowatt-hour
What happens to my Wi-Fi devices if I change my router or my Wi-Fi password?
What if I am having difficulty connecting my Wi-Fi devices to the Wi-Fi network?
Adding your TH1300WF thermostat
Configure your thermostat TH1300WF
How the TH1300WF integrates with other devices in Neviweb
Add your TH1400WF thermostat
Configure your TH1400WF thermostat
How does the main output cycle work for the Sinopé low voltage thermostats?
Adding your TH1300ZB thermostat
Configure your thermostat TH1300ZB
Adding your TH1400ZB thermostat
Configure your thermostat TH1400ZB
Adding your TH1500ZB thermostat
Configure your thermostat TH1500ZB
Adding your TH1120RF-3000 / TH1120RF-4000 thermostat
Configure your thermostat TH1120RF-3000 / TH1120RF-4000
Adding your TH1121RF-3000 / TH1121RF-4000 themostat
Configure your thermostat TH1121RF-3000 / TH1121RF-4000
Adding your TH1300RF thermostat
Configure your thermostat TH1300RF
Procedure for changing the control mode of a floor heating thermostat
Adding your TH1400RF thermostat to Neviweb
Configure your TH1400RF thermostat
Adding your TH1500RF thermostat to Neviweb
Configure your TH1500RF thermostat
Adding your OTH4000-ZB thermostat
Configure your OTH4000-ZB thermostat
Adding your OTH3600-GA-ZB thermostat
Configurez votre thermostat OTH3600-GA-ZB
Adding your OTH2750-GT thermostat
Configurez votre thermostat OTH2750-GT
Adding your OTH3600-GA-GT thermostat
Configurez votre thermostat OTH3600-GA-GT
Adding your OTH4000-GT thermostat
Configurez votre thermostat OTH4000-GT
Adding your INSTINCT Connect thermostat
Configurez votre thermostat INSTINCT Connect
Adding your TH1310WF thermostat
Configure your thermostat TH1310WF
Adding your TH1134ZB/HC thermostat
Configure your thermostat TH1134ZB/HC
Adding your HP6000ZB ductless heat pump interface
Configure your ductless heat pump interface HP6000ZB-GE
Configure your ductless heat pump interface HP6000ZB-MA
Adding your TH6500WF Smart HVAC Thermostat Pro
Configure your HVAC smart thermostat Pro TH6500WF
Adding your TH1133WF Smart Lite Thermostat
Configure your Lite smart thermostat TH1133WF
Adding your TH6250WF Smart Thermostat Lite
Configure your HVAC smart thermostat TH6250WF
Adding your TH6250WF-PRO Smart Thermostat Pro Lite
Configure your HVAC smart thermostat TH6250WF-PRO
Devices compatible with Neviweb
Selecting lighting control model
Adding your DM2500ZB dimmer
Configure your DM2500ZB dimmer
Adding your SW2500ZB light switch to Neviweb
Configure your SW2500ZB light switch
Adding your DM2500RF dimmer to Neviweb
Configure your DM2500RF dimmer
Adding your SW2500RF dimmer to Neviweb
Configure your SW2500RF dimmer
Adding your DM2550ZB dimmer
Configure your DM2550ZB dimmer
How do I adjust the minimum dimming intensity of the smart adaptive phase dimmer?
Selecting electrical smart plug and outlet model
Adding your SP2600ZB smart plug to Neviweb
Configure your SP2600ZB smart plug
Adding your SP2610ZB smart plug to Neviweb
Configure your SP2610ZB smart plug
Select your load controller model
Adding your RM3250ZB load controller to Neviweb
Configure your RM3250ZB load controller
Adding your RM3250RF / RM3200RF load controller to Neviweb
Configure your RM3250RF / RM3200RF load controller
Adding your RM3500ZB water heater controller to Neviweb
Configure your RM3500ZB water heater controller
How does the low water temperature protection setting work?
Adding your LM4110-ZB tank level monitor to Neviweb
Configure your LM4110-ZB tank level monitor
Tank monitor error messages
Adding your RM3500WF water heater controller to Neviweb
Configure your RM3500WF water heater controller
Selecting the water damage protection device model
Adding your VA4200WZ / VA4201WZ water valve
Configure your smart water valve VA4200WZ/VA4201WZ
Adding your VA4220WF / VA4221WF water valve
Configure your VA4220WF / VA4221WF water valve
How do I replace the batteries in my smart water valve?
Adding your water leak detector to Neviweb
Configure your water leak detector
In what situations will I receive notifications?
Does the Sinopé water leak detector work without Wi-Fi?
How can I test my detector?
How do I replace the batteries in my water leak detector?
Why should I use lithium batteries in my water leak detector?
Why do the new batteries I put in my water leak detector trigger a low-battery alert in the Neviweb app?
How to select the battery type (alkaline or lithium) for my water leak detectors?
Adding your VA4220ZB / VA4221ZB water valve
Configure your VA4220ZB / VA4221ZB water valve
Adding your flow sensor FS4220 / FS4221
Configure your flow sensor FS4220 / FS4221
Selecting the gateway model
Add your GT130 gateway to Neviweb
Configure your GT130 gateway
Do my GT125 et GT130 gateways can work together?
Add your GT125 gateway to Neviweb
Configure your GT125 gateway
Remove a Wi-Fi or Zigbee device from Neviweb
Select your multi-controller model
Add your MC3100ZB multi-controller to Neviweb
Configure your MC3100ZB multi-controller
Status of the heater
Mi-Wi environment: reset the network of connected devices
My thermostat’s thermometer lines are still full even though it has already reached the set temperature. Why?
Energy consumption graphs
Better understand the energy consumption graphs
Why is my device not showing in the energy consumption graphs?
What happens to my consumption charts if I move?
How far back do energy consumption histories go?
Tips for managing your energy consumption
My consumption data is not available on Neviweb. Why?
Can I download my energy consumption charts?
Why were the consumption history of my SW2500ZB switch and DM2500ZB dimmer reset?
What is the difference between the green and blue stripes in the consumption graphs?
How to download the data from my consumption graphs in CSV format?
Automations
Automations and scenes: the differences and when to use them
The different automation types
Creating automations with Neviweb
How to create schedules in Neviweb with the GT130 gateway?
The thermostat setpoint temperature is different from that programmed in the time automations
What if the thermostat setpoint temperature is different from the scheduled temperature?
What is a time automation?
Deactivating an automation
Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
How can I get an overview of all the automations related to my Zigbee device?
How can I create automations with multiple conditions linked to my Zigbee device?
How can I regroup my automations?
Editing an automation
A few automation ideas
Scenes
Creating scenes
A few scene ideas
Edit a scene
Locations
Adding a location
Can I put a location in Away or Present mode without geofencing?
Can I link my two locations or create inter-location automations?
What is the zip code/postal code used for?
What is the cost per kilowatt-hour used for?
Can I put a location in Away or Present mode without activating the sharing of my location?
Editing a location
Switch from one location to another
Geofencing
Activating geofencing
What is geofencing?
Configure my location radius for geofencing
The benefits of using geofencing
Must I always share my position to use geofencing?
I cannot see the geofencing feature in Neviweb.com
Can I link more than one mobile device to the geofencing feature?
Does Sinopé collect data about my location when I use geofencing?
What is the difference between geofencing and geolocation?
How does geofencing work with Android mobile devices (Android 11 version)?
Configuring actions triggered by geofencing
Devices
How is the connected load calculated
My device’s connected load is wrong
What is the connected load that I have to enter in Neviweb?
How can I see the complete list of my devices?
Creating a room
Naming your devices
Locate a device you have just installed
One of my thermostats no longer appears in the list of connected devices in my Neviweb account
How to turn on the tooltip
Removing a Mi-Wi device from Neviweb
I uninstalled a device, but it still appears in Neviweb. How do I remove it?
What should I do if after removing a device from Neviweb, other devices become inaccessible?
Schedules
Creating schedules
New in Neviweb
Migration of Concerto Connect and True Comfort thermostats to Neviweb
My password is incorrect. How do I create a new one?
My thermostats are not visible in my Neviweb account after migration. What should I do?
Contact the cybersecurity team
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Problem solved !
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Type of device
Type of device
VA4221ZB
VA4220ZB
TH1310WF
550-0000-0001
VA4221WF
TH1124WF
TH1123WF
VA4221WF-K5
VA4220WF-K5
VA4220WF
TH1400WF
GT130-K3
LM4110-ZB
SP2600ZB
SP2610ZB
GT130
TH1400ZB
TH1500ZB
TH1300ZB
TH1123ZB
TH1124ZB
WL4200S
DM2500ZB
WL4200
SW2500ZB
RM3250ZB
AC1310-01
TR1310
AC125-01
Other
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