Smart thermostat TH1300WF - Support Sinopé

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Error code displayed on the screen

An error code may appear on your thermostat screen...

How do I lock and unlock my thermostat?

You can lock the buttons through the app to prevent any changes...

How do I reset my smart thermostat?

You may need to reset your thermostat in certain situations...

Understanding the temperature regulation modes

Thermostats for electric and low voltage 24VAC radiant floor heating offer two regulation modes ...

Wi-Fi signal interference: possible causes and solutions

If you are experiencing connection issues, slowdowns, or...

Are my schedules lost in the event of a power or Internet outage?

In the event of a power outage, your schedules and settings are preserved and...

Why does the displayed temperature differ between my thermostats?

It is possible that two thermostats installed in your home may not display exactly the same ambient temperature...

Why is the displayed outdoor temperature or time incorrect?

If the outdoor temperature or the time displayed on your thermostat is incorrect...

What is Ground Fault Protection?

Sinopé electric floor heating thermostats include a Class A 5 mA GFCI protection...

What should I do if my thermostat screen is blinking or no longer displaying anything?

If your thermostat screen turns off completely or flickers intermittently...

What type of router is compatible with Sinopé Wi-Fi devices?

Sinopé Wi-Fi devices operate only on the 2.4 GHz band...

Which devices can be connected to the auxiliary output of the floor thermostat?

The electric floor heating thermostat's auxiliary output allows connecting...

What do the dotted lines under the house icon on my thermostat screen represent?

This proportional heating indicator allows you to monitor in real time...