What should I do if my GT130 frequently loses its internet connection with Starlink?

The problem stems from the limitations of the Starlink router, which does not support the Keep Alive function necessary for a stable connection. The recommended solution is to use a compatible third-party router (such as DLink or Belkin), connect this router to the Starlink Ethernet adapter, enable Bypass mode on the Starlink router, and then connect the GT130 gateway to the third-party router.

This problem is not related to the Ethernet adapter, but rather to the limitations of the Starlink router. It is a basic router that does not support certain advanced features, such as the Keep Alive option , which is necessary to maintain a stable connection with the gateway.

Recommended solution

To resolve this issue, you need to use a compatible third-party router (e.g., basic routers from brands like D-Link or Belkin):

  1. Connect the third-party router to the Starlink Ethernet adapter.
  2. Activate Bypass mode on your Starlink router.
  3. Next, connect the GT130 gateway to your third-party router (which supports the Keep Alive feature ).

If the problem persists, please do not hesitate to contact our technical support team.

Product models associated with this article:

  • GT130

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