Many Sinopé devices can help you to make significant savings on your electricity bill.
*To find out the model of your smart device, click here.
You will find below the most common issues you may encounter.
If you still need help, contact Sinopé technical support.
What happens if my automations activate during a peak event?
How do I put my profile on standby?
What happens if I change my device’s setpoint during a peak event?
Why is my device not participating to Éco Sinopé?
Why is the DR icon flashing on my thermostat screen?
What happens if there is an Internet outage during a peak event?
Why does the Éco Sinopé mode activate two hours before the peak event?