Problems and SOlutions

troubleshooting

How to add a device

Problems and solutions

  • Once logged in to your Neviweb account, tap the menu icon at the bottom right.

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  • Tap + Add device

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  • Select the type of device to add

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  • Tap the model number of your device.

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  • Follow the installation steps.

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  • Issue solved ?

  • Yes
    No

RM3200RF /RM3250RF - Resetting the communication with the gateway

Problems and solutions

  • Disconnect the power supply from the GT125.

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  • Press the RF button and the "ON/ OFF" button for 10 seconds

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  • until the LEDs flash (orange and blue).

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  •  Release the buttons, the RF LED will go out.

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  • Reconnect the GT125's power supply.

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  • Issue solved ?

  • Yes
    No