Why do the new batteries I put in my water leak detector trigger a low-battery alert in the Neviweb app?

It is now possible to select the battery type (alkaline or lithium) of your water leak detectors in the Neviweb app to know better their real longevity. 

The default value is set to lithium.

A low-battery alert could appear if the wrong battery type is selected. You must then go to the Neviweb app to choose the right battery type for each water leak detector. Here is how to proceed.

If the batteries in your detectors are the ones that were included with the product purchase, those are alkaline batteries.


You will find below the most common issues you may encounter.

If you still need help, contact Sinopé technical support.