What are the limitations of the sub-user?

  • The main user can only add a maximum of 4 sub-users to his account.
  • Each user can have a maximum of 2 active sessions simultaneously (phone and/or tablet and/or computer).
  • The sub-user cannot delete his account, the main user must do so in his account.
  • The sub-user cannot see who the other sub-users are.
  • The sub-user cannot add, modify or delete the different resources in the account.

To see in detail the permissions granted to a sub-user, please visit this link.


You will find below the most common issues you may encounter.

If you still need help, contact Sinopé technical support.