What if I am having difficulty connecting my Wi-Fi thermostat to the Wi-Fi network?

If you are unable to connect your Wi-Fi thermostat to the network, please try again by following these steps:

1

Make sure your Wi-Fi network is activated on your smartphone. While keeping the Wi-Fi network activated, put your phone in airplane mode.

Airplane mode and Wi-Fi activated iPhone
2

Try to connect your device again by following the steps for adding a device in Neviweb or for adding an accessory in HomeKit.