What if I am having difficulty connecting my Wi-Fi devices to the Wi-Fi network?

If you are having trouble connecting your Wi-Fi devices to the network, please first make sure the device is connected to a 2.4 GHz network

If you are still unable to connect your Wi-Fi devices to the network, please try again by following these steps:


Make sure your Wi-Fi network is activated on your smartphone. While keeping the Wi-Fi network activated, put your phone in airplane mode.

Airplane mode and Wi-Fi activated iPhone

Try to connect your device again by following the steps for adding a device in Neviweb or for adding an accessory in HomeKit.

Note: For users with Apple mobile devices having difficulty connecting their thermostats to the Wi-Fi network, it may be helpful to completely restart the device. Also, make sure you see CONF and a Wi-Fi symbol on the thermostat screen. To do this, press and immediately release both buttons on the thermostat.

*If the problem persists, please contact our technical support team