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My consumption data is not available on Neviweb. Why?

It may happen that your consumption data is not available (NA) for a certain period of time. This can happen when you are looking at dates before your device was installed, or when a power failure occurred at the same time, Neviweb tried to contact the device for its power consumption.

Other reasons may explain why your consumption data is not available (NA) in your Neviweb account. For example, if you have just installed your Sinopé smart devices, it is normal that you don’t see any information about your consumption since it takes a while before you have enough accumulated data to indicate it. Also, you may not have access to your consumption graph if the month you are looking for is not yet completed. At last, if you have performed a factory reset, it is possible that this has erased your consumption graphs.


Problem solved !