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Error Codes Specific to Central System Thermostats
An error code may appear on your Sinopé thermostat screen if an issue is detected with your device.
Select the error code displayed on your thermostat screen
Display: The error code replaces the ambient temperature (no description displayed).
Recommended Actions:
- Reset the equipment configuration.
Important: The following steps require reconfiguring your device. If you are unsure of your original settings, contact a qualified professional.
- Select “Equipment Configuration” on your device screen.
- Tap “Reset”, then select “Equipment Configuration.”
- Select “Yes” to confirm.
- Reconfigure your device according to the original selected settings.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Verify whether the ambient temperature is below 0°C.
If the temperature should be above 0°C:
- Reset the equipment configuration.
Important: The following steps require reconfiguring your device. If you are unsure of your original settings, contact a qualified professional.
- Select “Equipment Configuration” on your device screen.
- Tap “Reset”, then select “Equipment Configuration.”
- Select “Yes” to confirm.
- Reconfigure your device according to the original selected settings.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Verify whether the ambient temperature exceeds 50°C.
If the temperature should be below 50°C:
- Reset the equipment configuration.
Important: The following steps require reconfiguring your device. If you are unsure of your original settings, contact a qualified professional.
- Select “Equipment Configuration” on your device screen.
- Tap “Reset”, then select “Equipment Configuration.”
- Select “Yes” to confirm.
- Reconfigure your device according to the original selected settings.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Verify whether the ambient temperature exceeds 50°C.
If the temperature should be below 50°C:
Important: The following steps require reconfiguring your device. If you are unsure of your original settings, contact a qualified professional.
- Select “Equipment Configuration” on your device screen.
- Tap “Reset”, then select “Equipment Configuration.”
- Select “Yes” to confirm.
- Reconfigure your device according to the original selected settings.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: ErrorCodeSet1 (no visible display due to LCD failure).
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Identify the affected output in the Equipment Test menu.
- Verify the connection and wiring of the faulty output.
If wiring is compliant and the error persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Verify whether the ambient temperature exceeds 50°C.
If the temperature should be below 50°C:
Important: The following steps require reconfiguring your device. If you are unsure of your original settings, contact a qualified professional.
- Select “Equipment Configuration” on your device screen.
- Tap “Reset”, then select “Equipment Configuration.”
- Select “Yes” to confirm.
- Reconfigure your device according to the original selected settings.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Ensure the TB6500 is powered and properly connected.
- Verify wiring between the thermostat and the TB6500.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error code only (UI inaccessible).
Recommended Actions:
- Remove the top cover and reinstall it.
If the code persists, contact Technical Support.
Display: Error screen.
Recommended Actions:
- Inspect the heat pump, as an error has been detected on the system side.
- Correct the heat pump fault.
If the error persists after correction, contact Technical Support.