Migration of Concerto Connect and True Comfort thermostats to Neviweb

The Concerto Connect/True Comfort devices are migrating to the Neviweb app. From now on, you’ll be able to control your floor heating thermostats and benefit from all the features offered by the Neviweb app.

The Concerto Connect/True Comfort application will no longer be available from December 1st, 2024.

Sinopé Technologies has taken care of migrating your floor heating thermostats to the Neviweb app. To access your devices, select the appropriate situation and follow the steps below:

Situation A - I don’t have a Neviweb account

No problem! Sinopé Technologies has created it for you.

Here’s what you have to do:

  1. Download the Neviweb app via the App Store or Google Play*.
  2. Enter the same login information (email address and password) you used for the Concerto Connect/True Comfort app.
  3. Access your floor heating thermostats by pressing the icon in the bottom center of the app.

*Note: If you don’t have a mobile device, access Neviweb via neviweb.com.

Situation B - I already have a Neviweb account and I have the same location (identical name and zip code) as for the Concerto Connect/True Comfort application

Perfect! Sinopé Technologies has added your thermostats.

Here’s what you have to do:

  1. Access your Neviweb account. Your floor heating thermostats will be placed in the location with the same name in both applications (e.g. Home).

Situation C - I already have a Neviweb account, but I don't have the same location (different name and/or postal code) as for the Concerto Connect/True Comfort application

If there is no location in Neviweb with the same name as the one used in the Concerto Connect/True Comfort app, Sinopé Technologies will have created a new location in your Neviweb account.

Here’s what you have to do:

  1. Log in to your Neviweb account.
  2. Choose the new location that has been created to access your floor heating thermostats.
Need help?

For further information, please contact our technical support team by email at support@sinopetech.com or by telephone at 1 (855) 741-7701, ext. 3.

My password is incorrect. How do I create a new one?

My thermostats are not visible in my Neviweb account after migration. What should I do?