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Table of Contents

My password is incorrect. How do I create a new one?

Hilo – compatible devices

Hilo – Add a device

Hilo

Migration of Concerto Connect and True Comfort thermostats to Neviweb

Configure your RM3500WF water heater controller

Smart Wi-Fi water heater controller

Adding your RM3500WF water heater controller to Neviweb

Smart Wi-Fi water heater controller

How does the multi-controller work during peak events?

multicontroller-iso

Configure your ductless heat pump interface HP6000ZB-MA

HP6000ZB-MA heat pump interface

Configure your ductless heat pump interface HP6000ZB-GE

Ductless heat pump interface HP6000ZB-GE
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Neviweb assistance

  • The basics of Neviweb
  • Your Neviweb account
    • Neviweb account creation
      • iOS and Android versions required to use the Neviweb application
      • Can I manage my devices with more than one account?
      • What are the Neviweb user or subscription fees?
      • The Neviweb.com site has display issues
      • How to add a GT130 gateway in my account if I already have a GT125 gateway?
      • Is Neviweb also available via Web browser?
      • What should I do if my Neviweb account is blocked?
      • How to activate the push notifications in Neviweb?
      • How to add one or more sub-users to a Neviweb account?
      • How to change the information of a sub-user?
      • How to delete a sub-user from the Neviweb account?
      • What are the limitations of the sub-user?
      • Table of permissions for Neviweb account users
    • Neviweb account settings
    • Resetting your password
  • Meet Neviweb
    • Getting started with Neviweb
    • Dashboard
      • How to change my postal code or zip code to get the right weather
      • What is the Home / Away mode?
      • Configuring the actions triggered by the Away / Present status
      • Understanding the interactions between automations and scenes
      • Add a device or scene to favorites
  • Controlling your devices
  • Adding your device to Neviweb
    • Selecting the thermostat model
      • Adding your TH1123ZB / TH1124ZB thermostat
        • Configure your thermostat TH1123ZB / TH1124ZB
          • Your TH1123ZB / TH1124ZB thermostat cannot be added to your Sinopé GT125 gateway
          • There is a difference between the temperature of my thermometer and the one displayed on the thermostat
          • The set temperature has been reached, but my thermostat continues to display 2 bars out of 5
          • The thermostat often reboots
          • What if the room temperature displayed on the thermostat screen appears to be wrong?
          • Are Sinopé thermostats Energy Star certified?
      • Adding your TH1123WF / TH1124WF thermostat
        • Configure your thermostat TH1123WF / TH1124WF
          • I changed the display format (temperature/time) in my profile; however, my devices still display the old format
          • Your thermostat’s different modes
            • Procedure for changing the heating mode of a thermostat
          • Early Start function
          • How to lock the buttons on my device
          • How to change the displayed time and temperature format featured on the thermostat
          • In what situations will I receive notifications?
          • My device is inaccessible on Neviweb
          • How to program a schedule for my smart devices
          • Will I have to reprogram my devices after a power outage?
          • Changing the value of the kilowatt-hour
          • What happens to my Wi-Fi devices if I change my router or my Wi-Fi password?
          • What if I am having difficulty connecting my Wi-Fi devices to the Wi-Fi network?
      • Adding your TH1300WF thermostat
        • Configure your thermostat TH1300WF
          • How the TH1300WF integrates with other devices in Neviweb
      • Add your TH1400WF thermostat
        • Configure your TH1400WF thermostat
          • How does the main output cycle work for the Sinopé low voltage thermostats?
      • Adding your TH1300ZB thermostat
        • Configure your thermostat TH1300ZB
      • Adding your TH1400ZB thermostat
        • Configure your thermostat TH1400ZB
      • Adding your TH1500ZB thermostat
        • Configure your thermostat TH1500ZB
      • Adding your TH1120RF-3000 / TH1120RF-4000 thermostat
        • Configure your thermostat TH1120RF-3000 / TH1120RF-4000
      • Adding your TH1121RF-3000 / TH1121RF-4000 themostat
        • Configure your thermostat TH1121RF-3000 / TH1121RF-4000
      • Adding your TH1300RF thermostat
        • Configure your thermostat TH1300RF
          • Procedure for changing the control mode of a floor heating thermostat
      • Adding your TH1400RF thermostat to Neviweb
        • Configure your TH1400RF thermostat
      • Adding your TH1500RF thermostat to Neviweb
        • Configure your TH1500RF thermostat
      • Adding your OTH4000-ZB thermostat
        • Configure your OTH4000-ZB thermostat
      • Adding your OTH3600-GA-ZB thermostat
        • Configurez votre thermostat OTH3600-GA-ZB
      • Adding your OTH2750-GT thermostat
        • Configurez votre thermostat OTH2750-GT
      • Adding your OTH3600-GA-GT thermostat
        • Configurez votre thermostat OTH3600-GA-GT
      • Adding your OTH4000-GT thermostat
        • Configurez votre thermostat OTH4000-GT
      • Adding your INSTINCT Connect thermostat
        • Configurez votre thermostat INSTINCT Connect
      • Adding your TH1310WF thermostat
        • Configure your thermostat TH1310WF
      • Adding your TH1134ZB/HC thermostat
        • Configure your thermostat TH1134ZB/HC
      • Adding your HP6000ZB ductless heat pump interface
        • Configure your ductless heat pump interface HP6000ZB-GE
        • Configure your ductless heat pump interface HP6000ZB-MA
      • Adding your TH6500WF Smart HVAC Thermostat Pro
        • Configure your HVAC smart thermostat Pro TH6500WF
      • Adding your TH1133WF Smart Lite Thermostat
        • Configure your Lite smart thermostat TH1133WF
      • Adding your TH6250WF Smart Thermostat Lite
        • Configure your HVAC smart thermostat TH6250WF
      • Adding your TH6250WF-PRO Smart Thermostat Pro Lite
        • Configure your HVAC smart thermostat TH6250WF-PRO
    • Devices compatible with Neviweb
    • Selecting lighting control model
      • Adding your DM2500ZB dimmer
        • Configure your DM2500ZB dimmer
      • Adding your SW2500ZB light switch to Neviweb
        • Configure your SW2500ZB light switch
      • Adding your DM2500RF dimmer to Neviweb
        • Configure your DM2500RF dimmer
      • Adding your SW2500RF dimmer to Neviweb
        • Configure your SW2500RF dimmer
      • Adding your DM2550ZB dimmer
        • Configure your DM2550ZB dimmer
          • How do I adjust the minimum dimming intensity of the smart adaptive phase dimmer?
    • Selecting electrical smart plug and outlet model
      • Adding your SP2600ZB smart plug to Neviweb
        • Configure your SP2600ZB smart plug
      • Adding your SP2610ZB smart plug to Neviweb
        • Configure your SP2610ZB smart plug
    • Select your load controller model
      • Adding your RM3250ZB load controller to Neviweb
        • Configure your RM3250ZB load controller
      • Adding your RM3250RF / RM3200RF load controller to Neviweb
        • Configure your RM3250RF / RM3200RF load controller
      • Adding your RM3500ZB water heater controller to Neviweb
        • Configure your RM3500ZB water heater controller
          • How does the low water temperature protection setting work?
      • Adding your LM4110-ZB tank level monitor to Neviweb
        • Configure your LM4110-ZB tank level monitor
          • Tank monitor error messages
      • Adding your RM3500WF water heater controller to Neviweb
        • Configure your RM3500WF water heater controller
    • Selecting the water damage protection device model
      • Adding your VA4200WZ / VA4201WZ water valve
        • Configure your smart water valve VA4200WZ/VA4201WZ
      • Adding your VA4220WF / VA4221WF water valve
        • Configure your VA4220WF / VA4221WF water valve
          • How do I replace the batteries in my smart water valve?
      • Adding your water leak detector to Neviweb
        • Configure your water leak detector
          • In what situations will I receive notifications?
          • Does the Sinopé water leak detector work without Wi-Fi?
          • How can I test my detector?
          • How do I replace the batteries in my water leak detector?
          • Why should I use lithium batteries in my water leak detector?
          • Why do the new batteries I put in my water leak detector trigger a low-battery alert in the Neviweb app?
          • How to select the battery type (alkaline or lithium) for my water leak detectors?
      • Adding your VA4220ZB / VA4221ZB water valve
        • Configure your VA4220ZB / VA4221ZB water valve
      • Adding your flow sensor FS4220 / FS4221
        • Configure your flow sensor FS4220 / FS4221
    • Selecting the gateway model
      • Add your GT130 gateway to Neviweb
        • Configure your GT130 gateway
        • Do my GT125 et GT130 gateways can work together?​
      • Add your GT125 gateway to Neviweb
        • Configure your GT125 gateway
    • Remove a Wi-Fi or Zigbee device from Neviweb
    • Select your multi-controller model
      • Add your MC3100ZB multi-controller to Neviweb
        • Configure your MC3100ZB multi-controller
    • Status of the heater
    • Mi-Wi environment: reset the network of connected devices
    • My thermostat’s thermometer lines are still full even though it has already reached the set temperature. Why?
  • Energy consumption graphs
    • Better understand the energy consumption graphs
      • Why is my device not showing in the energy consumption graphs?
      • What happens to my consumption charts if I move?
      • How far back do energy consumption histories go?
      • Tips for managing your energy consumption
      • My consumption data is not available on Neviweb. Why?
      • Can I download my energy consumption charts?
      • Why were the consumption history of my SW2500ZB switch and DM2500ZB dimmer reset?
      • What is the difference between the green and blue stripes in the consumption graphs?
      • How to download the data from my consumption graphs in CSV format?
  • Automations
    • Automations and scenes: the differences and when to use them
    • The different automation types
    • Creating automations with Neviweb
      • How to create schedules in Neviweb with the GT130 gateway?
      • The thermostat setpoint temperature is different from that programmed in the time automations
      • What if the thermostat setpoint temperature is different from the scheduled temperature?
      • What is a time automation?
      • Deactivating an automation
      • Is it normal that the automation icon is missing in Neviweb for my Wi-Fi thermostats?
      • How can I get an overview of all the automations related to my Zigbee device?
      • How can I create automations with multiple conditions linked to my Zigbee device?
      • How can I regroup my automations?
    • Editing an automation
    • A few automation ideas
  • Scenes
    • Creating scenes
    • A few scene ideas
    • Edit a scene
  • Locations
    • Adding a location
      • Can I put a location in Away or Present mode without geofencing?​
      • Can I link my two locations or create inter-location automations?
      • What is the zip code/postal code used for?
      • What is the cost per kilowatt-hour used for?
      • Can I put a location in Away or Present mode without activating the sharing of my location?
    • Editing a location
    • Switch from one location to another
  • Geofencing
    • Activating geofencing
      • What is geofencing?
      • Configure my location radius for geofencing
      • The benefits of using geofencing
      • Must I always share my position to use geofencing?
      • I cannot see the geofencing feature in Neviweb.com
      • Can I link more than one mobile device to the geofencing feature?
      • Does Sinopé collect data about my location when I use geofencing?
      • What is the difference between geofencing and geolocation?
      • How does geofencing work with Android mobile devices (Android 11 version)?
    • Configuring actions triggered by geofencing
  • Devices
    • How is the connected load calculated
      • My device’s connected load is wrong
      • What is the connected load that I have to enter in Neviweb?
      • How can I see the complete list of my devices?
    • Creating a room
    • Naming your devices
    • Locate a device you have just installed
      • One of my thermostats no longer appears in the list of connected devices in my Neviweb account
    • How to turn on the tooltip
    • Removing a Mi-Wi device from Neviweb
      • I uninstalled a device, but it still appears in Neviweb. How do I remove it?
      • What should I do if after removing a device from Neviweb, other devices become inaccessible?
  • Schedules
    • Creating schedules
  • New in Neviweb
  • Migration of Concerto Connect and True Comfort thermostats to Neviweb
    • My password is incorrect. How do I create a new one?
    • My thermostats are not visible in my Neviweb account after migration. What should I do?

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