Some objects may interfere with radio frequency signals (RF signals) and with your Wi-Fi network if they are near your smart devices, gateways, or your router. Interference can reduce the communication range or temporarily block RF and Wi-Fi signals.
Objects that can interfere with RF and Wi-Fi signals:
The construction materials used in your home can also reduce the range of communication or block RF and Wi-Fi signals. Here are the most common materials used and their interference potential.
|Wood, Synthetic Material, Glass||Low|
|Water, Brick, Marble||Way|
|Coating, Concrete, Armored Glass||High|
If you have added 4 AAA lithium batteries to the valve as a backup power source, the product will continue to operate normally. It will close the water inlet if a leak is detected. The batteries ensure normal valve operation for up to 24 hours. If the power failure lasts longer than 24 hours, the valve will automatically shut off the water inlet preventively before the appliance turns off.
The Sinopé Water Leak Detector comes with 2 AAA alkaline batteries that can last for up to 4 years in regular use.
No, the Sinopé water leak detector can only be powered with AAA batteries.
Yes, the Sinopé Water Leak Detector will emit an audible alarm when it detects water. However, if there is no Internet connection, you will not receive email or text notification.
No, the water leak detector requires no maintenance other than changing the batteries when needed.
You can choose to receive an alert message when water is detected, when the temperature drops (3 °C / 37.4 °F), and when the batteries are low. You must enable these alerts in the application for each detector for which you want to be notified. An Internet connection is required, and the valve must be connected to the Sinope Water Leak Protection app to receive notifications.
Yes, the smart water valve will shut off the water supply if a leak is detected even without an Internet connection. However, you will not receive notification by email or text message, and you will not be able to control the valve remotely.
Once the detector is connected to your valve, contact the electrodes with a small amount of water (1 teaspoon). If your detector works well, an audible alarm will sound and you will receive a notification on your mobile device. Then wipe the electrodes with a dry cloth so that the alarm stops. Remember to open your valve if the “Close valve on water leak” option was activated.
Since the valve connects directly to your main water supply, it should be installed by a certified plumber to comply with local and national codes.
The Sinopé water leak detector can be installed at any height. The length of the probe wire is 4 ft (1.2m).
If you experience connection difficulties, slow network communications or intermittent disconnections, your smart devices may be affected by interference. This can be caused by other devices. If that’s the case, temporarily cease the use of the device causing the interference or take it away from your smart device or router.
If the interference is caused by the building materials used in your home and your devices are using the Wi-Fi communication technology, you will need to add a repeater to ensure a strong and reliable communication signal at all times.
Sinopé smart home devices from the Zigbee and Web Programmable product lines don’t need a repeater because the communication signal is transmitted from a device to another, thanks to meshing. To strengthen a signal that you believe is weak, you only need to add a Sinopé compatible device to your network.
If you have an LG G4 smartphone running Android 6.0.0, you’ll have trouble opening the Sinope Water Leak Protection app. Indeed, the version 6.0.0 of Android presents a bug which limits the right of writing in the system. This bug has been fixed in version 6.0.1 of Android.
Here are the steps to follow to overcome this problem: Link to the steps to follow in step-by-step
It is recommended to install the Sinopé Water Leak Detector on a wall or a non-metallic surface.
Follow these easy steps to measure the pipe diameter of your main water line:
70 mm (2.75″) = 3/4″ pipe
90 mm (3.53″) = 1″ pipe
83 mm (3.25″) = 3/4″ pipe
102 mm (4.00″) = 1″ pipe
75-85mm (2.96-3.33″) = 3/4″ pipe
Yes, the Sedna5 water damage protection system can also work without an internet connection or smartphone. The system will protect your home as effectively against water damage. The valve will automatically shut off when water is detected, and the water leak detectors will warn you with an audible alarm.
However, if your system is not connected to the Internet and you are not using the Sinope Water Leak Protection app on your smartphone or tablet: Sedna5 will not be able to notify you by email or text message as soon as a leak occurs or if there is a temperature drop. Also, you will not be able to control the opening and closing of the valve through the application remotely.
No, there is no specific position for the installation. The smart water valve can be installed horizontally, vertically, or upside down.
No, the smart water valve is designed for indoor installation only.
You can connect up to 10 detectors of water leaks by intelligent water valve.
The Sinopé smart water valve must be installed downstream of the water inlet valve and at least 8 inches from the water meter. It is important to install the smart water valve so that the manual opening and closing controls are easily accessible.
The valve uses a 2.4 GHz frequency, which is compatible with standard 802.11n, 802.11g, and 802.11b wireless standards. The 5 GHz frequency is not compatible with the valve.
During installation, connect your mobile device to the 2.4 GHz band of your router.
If you do not use a password for your Wi-Fi connection, leave this field blank when installing the valve. A confirmation will be requested.
You can test the valve by:
The addition of new lithium batteries in the smart water valve allows it to operate even in the event of a power failure. The valve can, therefore, close the water supply if one of the detectors senses a water leak. If you have not added batteries, the valve will not work properly during a power failure.
To connect your Zigbee device to your compatible hub, refer to the installation guide provided with your product or download it through the “Documentation” tab of your product category.
You can close your water supply by pressing the CLOSE button on your smart water valve. You can also remove the control head (controller) by removing the pin. You can then manually close the ball valve with a pair of pliers.
Once the leak is resolved, you can open the valve manually with the OPEN button on the valve or open it by pressing the valve icon in the application.
Press the valve icon, to open or close the valve.