Water Damage Protection F.A.Q.

APPLICATION SINOPÉ WATER LEAK PROTECTION

TROUBLESHOOTING

What can interfere with the communication of the devices?

Some objects may interfere with radio frequency signals (RF signals) and with your Wi-Fi network if they are near your smart devices, gateways, or your router. Interference can reduce the communication range or temporarily block RF and Wi-Fi signals.

Objects that can interfere with RF and Wi-Fi signals:

  • Microwave oven
  • Direct satellite service
  • A power source (high voltage line, circuit breaker box, etc.)
  • Mobile phones
  • Speakers and other wireless devices
  • Some external monitors and LCD screens

 

The construction materials used in your home can also reduce the range of communication or block RF and Wi-Fi signals. Here are the most common materials used and their interference potential.

Materials Interference potential
Wood, Synthetic Material, Glass Low
Water, Brick, Marble Way
Coating, Concrete, Armored Glass High
Metal Very high
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FEATURES

What happens to the smart water valve in the event of a power failure?

If you have added 4 AAA lithium batteries to the valve as a backup power source, the product will continue to operate normally. It will close the water inlet if a leak is detected. The batteries ensure normal valve operation for up to 24 hours. If the power failure lasts longer than 24 hours, the valve will automatically shut off the water inlet preventively before the appliance turns off.

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What is the battery life of the water leak detectors?

The Sinopé Water Leak Detector comes with 2 AAA alkaline batteries that can last for up to 4 years in regular use.

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Can I use another power source with the Sinopé Water Leak Detector?

No, the Sinopé water leak detector can only be powered with AAA batteries.

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Does the Sinopé water leak detector work without an Internet connection?

Yes, the Sinopé Water Leak Detector will emit an audible alarm when it detects water. However, if there is no Internet connection, you will not receive email or text notification.

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Does the water leak detector require annual maintenance?

No, the water leak detector requires no maintenance other than changing the batteries when needed.

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In which situations will I receive notifications?

You can choose to receive an alert message when water is detected, when the temperature drops (3 °C / 37.4 °F), and when the batteries are low. You must enable these alerts in the application for each detector for which you want to be notified. An Internet connection is required, and the valve must be connected to the Sinope Water Leak Protection app to receive notifications.

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Does the Sedna valve work without an Internet connection?

Yes, the smart water valve will shut off the water supply if a leak is detected even without an Internet connection. However, you will not receive notification by email or text message, and you will not be able to control the valve remotely.

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INSTALLATION

How can I test my detector?

Once the detector is connected to your valve, contact the electrodes with a small amount of water (1 teaspoon). If your detector works well, an audible alarm will sound and you will receive a notification on your mobile device. Then wipe the electrodes with a dry cloth so that the alarm stops. Remember to open your valve if the “Close valve on water leak” option was activated.

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Can I install the smart water valve myself or do I have to call a plumber?

Since the valve connects directly to your main water supply, it should be installed by a certified plumber to comply with local and national codes.

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How high should the Sinopé smart water leak detector with probe be installed?

The Sinopé water leak detector can be installed at any height. The length of the probe wire is 4 ft (1.2m).

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How to reduce the interference with my Wi-Fi and RF devices?

If you experience connection difficulties, slow network communications or intermittent disconnections, your smart devices may be affected by interference. This can be caused by other devices. If that’s the case, temporarily cease the use of the device causing the interference or take it away from your smart device or router.

If the interference is caused by the building materials used in your home and your devices are using the Wi-Fi communication technology, you will need to add a repeater to ensure a strong and reliable communication signal at all times.

 

Sinopé smart home devices from the Zigbee and Web Programmable product lines don’t need a repeater because the communication signal is transmitted from a device to another, thanks to meshing. To strengthen a signal that you believe is weak, you only need to add a Sinopé compatible device to your network.

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How to make the Sinope Water Leak Protection App work with an LG G4 phone?

If you have an LG G4 smartphone running Android 6.0.0, you’ll have trouble opening the Sinope Water Leak Protection app. Indeed, the version 6.0.0 of Android presents a bug which limits the right of writing in the system. This bug has been fixed in version 6.0.1 of Android.

Here are the steps to follow to overcome this problem: Link to the steps to follow in step-by-step

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On which surface should I install the Sinopé water leak detector with remote sensor?

It is recommended to install the Sinopé Water Leak Detector on a wall or a non-metallic surface.

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How to know the pipe diameter of my main water inlet?

Follow these easy steps to measure the pipe diameter of your main water line:

  1. Take a piece of string about 152 mm (6 in) long.

  2. Find the location of your main water supply pipe (usually located in the basement or garage).

  3. Remove the insulation pipe from the pipe so that you can wrap the string around it.

  4. Measure how many centimeters (inches) of the string is needed to go around the pipe. Depending on the length found, use the following table to determine your pipe size.
Copper pipe
  • 70 mm (2.75″) = 3/4″ pipe

  • 90 mm (3.53″) = 1″ pipe

Steel pipe or plastic PVC pipe
  • 83 mm (3.25″) = 3/4″ pipe

  • 102 mm (4.00″) = 1″ pipe

Flexible polyethylene pipe (PEX)
  • 75-85mm (2.96-3.33″) = 3/4″ pipe

  • 95-108mm (3,74-4,24 po) = 1″ pipe
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Can I install a Sedna5 system without an Internet connection?

Yes, the Sedna5 water damage protection system can also work without an internet connection or smartphone. The system will protect your home as effectively against water damage. The valve will automatically shut off when water is detected, and the water leak detectors will warn you with an audible alarm.

However, if your system is not connected to the Internet and you are not using the Sinope Water Leak Protection app on your smartphone or tablet: Sedna5 will not be able to notify you by email or text message as soon as a leak occurs or if there is a temperature drop. Also, you will not be able to control the opening and closing of the valve through the application remotely.

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Does the smart water valve have to be in a specific position for installation?

No, there is no specific position for the installation. The smart water valve can be installed horizontally, vertically, or upside down.

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Can I install the smart water valve outdoors?

No, the smart water valve is designed for indoor installation only.

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How many water leak detectors can I connect to the smart water valve?

You can connect up to 10 detectors of water leaks by intelligent water valve.

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Where should I install the smart water valve to control the water inlet?

The Sinopé smart water valve must be installed downstream of the water inlet valve and at least 8 inches from the water meter. It is important to install the smart water valve so that the manual opening and closing controls are easily accessible.

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What type of router is compatible with the valve?

The valve uses a 2.4 GHz frequency, which is compatible with standard 802.11n, 802.11g, and 802.11b wireless standards. The 5 GHz frequency is not compatible with the valve.

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What should I do if I have a dual-band router?

During installation, connect your mobile device to the 2.4 GHz band of your router.

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I do not have a password for my Wi-Fi connection.

If you do not use a password for your Wi-Fi connection, leave this field blank when installing the valve. A confirmation will be requested.

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How can I test the valve to see if it works?

You can test the valve by:

 

  1. Pressing the OPEN / CLOSE button on the valve
  2. Pressing the valve icon in the app
  3. Simulating a leak by putting water on the electrodes of one of the detectors
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Why should I add lithium batteries to my valve?

The addition of new lithium batteries in the smart water valve allows it to operate even in the event of a power failure. The valve can, therefore, close the water supply if one of the detectors senses a water leak. If you have not added batteries, the valve will not work properly during a power failure.

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INTEGRATION

How can my Zigbee device be connected to a compatible hub?

To connect your Zigbee device to your compatible hub, refer to the installation guide provided with your product or download it through the “Documentation” tab of your product category.

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OPERATION

How can I close my water supply manually with the Sedna valve?

You can close your water supply by pressing the CLOSE button on your smart water valve. You can also remove the control head (controller) by removing the pin. You can then manually close the ball valve with a pair of pliers.

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Do I have to open the valve manually after the main water inlet has been closed?

Once the leak is resolved, you can open the valve manually with the OPEN button on the valve or open it by pressing the valve icon in the application.

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SINOPE WATER LEAK PROTECTION

Where can I download the Sinope Water leak protection app?

The Sinope Water Leak Protection app is available on the App Store (iOS) and Google Play (Android).

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How do you open and close the valve from the application?

Press the valve icon, to open or close the valve.

If the icon contains waves, the valve is open.
If the icon is empty, the valve is closed.
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