Error code

E13

Issue

The device lost the communication to the GT125 gateway.

Solution

Perform a reset of the RF connection.

TH1120RF – Resetting the communication with the gateway >
TH300RF / TH1400RF / TH1500RF – Resetting the communication with the gateway >

Then reconnect your device:

  1. Open a connectivity session;
  2. Reconnect your device;
  3. Close the connectivity session.

 

This procedure will not erase the information saved in the device.

Problem solved?

  • Yes
  • No

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