Error code

E5

Issue

The device sees more than one GT125 gateway with an open connectivity session

Verification

If you have more than one GT125 in your installation, make sure that only one gateway has an open connectivity session.

Solution

It is possible that a close neighbor has opened a connectivity session at the same time as you. In this case, wait a few minutes before trying to reconnect the device to your network.

Problem solved?

  • Yes
  • No