Specialized Controls - FAQ
APPLICATION SINOPÉ WATER LEAK PROTECTION
TROUBLESHOOTING
CopiedWhat should I do if my device is inaccessible on Neviweb?
Web Programmable
An inaccessible device indicates that it is unable to communicate with the GT125. This miscommunication can happen if the strength of the communication signal is too weak. A weak signal is due to a significant distance between the devices or if one of the devices repeating the signal is not working properly.
First, try to reset the connection of inaccessible devices, then reconnect your devices from the closest to the furthest from the GT125. This procedure will allow your devices to find the best communication path to the GT125.
If this doesn’t work or the issue happens regularly, consider reducing the distance between devices by adding a compatible product that can repeat the communication signal.
Zigbee
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First, check that the GT130 gateway is connected to the Internet. The “Web” light on the gateway should be on.
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Then check that the device is connected to the gateway. The network symbol will then be visible on the thermostats, the LED will be lit on the switches and dimmers or the LED on the charge controller’s network symbol will be lit.
If this is not the case, disconnect your device from the GT130 gateway by simultaneously pressing both buttons on the unit for 10 seconds. Then, add the device to your location again.
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CopiedWhat can interfere with the communication of the devices?
Some objects may interfere with radio frequency signals (RF signals) and with your Wi-Fi network if they are near your smart devices, gateways, or your router. Interference can reduce the communication range or temporarily block RF and Wi-Fi signals.
Objects that can interfere with RF and Wi-Fi signals:
- Microwave oven
- Direct satellite service
- A power source (high voltage line, circuit breaker box, etc.)
- Mobile phones
- Speakers and other wireless devices
- Some external monitors and LCD screens
The construction materials used in your home can also reduce the range of communication or block RF and Wi-Fi signals. Here are the most common materials used and their interference potential.
| Materials | Interference potential |
| Wood, Synthetic Material, Glass | Low |
| Water, Brick, Marble | Way |
| Coating, Concrete, Armored Glass | High |
| Metal | Very high |
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FEATURES
CopiedHow often do my devices communicate with each other by radio frequency?
Once installed, the thermostats are essentially in a reception mode and do not emit any radio frequency signals except when you communicate with them though Neviweb.
The GT125 web interface refresh and transmit the outside temperature to the thermostats once every hour.
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CopiedHow to lock the buttons on my device?
You can lock the buttons on your device by selecting this option in the device settings in Neviweb.
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CopiedHow can I program my smart devices?
The programming must be done from the Neviweb application on which you have previously created an account. Access to the list of devices connected to your location and click the schedule icon to enter the desired schedule.
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CopiedWhat is meshing?
Meshing is a wireless network architecture in which all connected devices act as repeaters for a signal sent by a terminal.
Sinopé’s Web Programmable and Zigbee devices use a meshing architecture. The gateway transmits the received instruction to the nearest smart device which, in turn, relays the information to the next device. This approach ensures reliable, consistent, and seamless connectivity between all connected devices.
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CopiedWill I have to reprogram my devices after a power failure?
During a power failure, the programming of the devices is kept in memory. Your devices will resume the schedule as soon as power is restored.
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CopiedWith which devices can the electrical load controllers be used?
The RM3250RF Web Programmable Electrical Load Controller and the Zigbee RM3250ZB Smart Electrical Load Controller allows you to control any device with a load corresponding to the values shown in the table below.
| 120 V | 240 V | 277 V | 347 V | |
| Resistive load | 50 A | 50 A | 50 A | 20 A |
| Incandescent lamp | 20 A | 20 A | 20 A | |
| Magnetic ballast | 20 A | 20 A | 20 A | 15 A |
| Electronic ballast | 15 A | 15 A | 15 A | |
| Motor | 1.5 HP | 3 HP | 3 HP |
It is, therefore, possible to control appliances such as water heaters, pumps (pool, well, irrigation, etc.), window air conditioners, and outdoor lighting.
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CopiedCan I use the electrical load controller with an electric vehicle charging station?
Yes, you can use the electrical load controller with an electric vehicle charging station of up to 50 A (40 A with the RM3200RF model).
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INSTALLATION
CopiedHow can I program my Zigbee compatible device?
Programming must be done from your Zigbee compatible platform. Refer to your platform’s manual for more details.
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CopiedHow to reduce the interference with my Wi-Fi and RF devices?
If you experience connection difficulties, slow network communications or intermittent disconnections, your smart devices may be affected by interference. This can be caused by other devices. If that’s the case, temporarily cease the use of the device causing the interference or take it away from your smart device or router.
If the interference is caused by the building materials used in your home and your devices are using the Wi-Fi communication technology, you will need to add a repeater to ensure a strong and reliable communication signal at all times.
Sinopé smart home devices from the Zigbee and Web Programmable product lines don’t need a repeater because the communication signal is transmitted from a device to another, thanks to meshing. To strengthen a signal that you believe is weak, you only need to add a Sinopé compatible device to your network.
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CopiedWhat is the maximum distance between the gateway and smart devices?
Our thermostats have an extended range of communication. Thanks to meshing architecture, each device acts as a repeater of the received signal. To optimize communication between Web Programmable devices, we recommend connecting them in the order from the nearest to the farthest from the gateway.
If the distance between two devices is considerable (e.g., the gap between the house and a garage detached from the house), the addition of another gateway may be necessary.
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CopiedWhat is the maximum wire size that can be used?
The electrical load controller can be connected to a wire with a maximum caliber of 6.
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INTEGRATION
CopiedHow can my Zigbee device be connected to a compatible hub?
To connect your Zigbee device to your compatible hub, refer to the installation guide provided with your product or download it through the “Documentation” tab of your product category.
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CopiedWhich voice assistants are compatible with Web Programmable devices?
Web Programmable devices are compatible with Amazon Alexa via the Neviweb App and the GT125 gateway.
Web Programmable devices are not compatible with Google Home due to new requirements from Google’s system that aren’t compatible with this product line.
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CopiedAre Web Programmable devices compatible with Apple HomeKit?
Web Programmable devices (Mi-Wi) are not, and will not be, compatible with Apple HomeKit. For a device to be compatible with Apple HomeKit, the Apple company must have previously evaluated and approved the product, and a code must be printed on the device or its packaging.
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