Neviweb and your devices are using separate settings. Make sure to change the display format in your device’s setting.

This is most likely an error code. Check the list of error codes on the Problems & Solutions page to determine and resolve the issue with the device.

The presence of cooling or heating sources near your thermostat can affect the temperature displayed on the screen. High ventilation, drafts, the presence of a dimmer, or other nearby equipment may distort the temperature reading since the temperature sensor is located in the thermostat housing.

Make sure the thermostat is located away from anything that might affect its display temperature so that it represents the actual room temperature.

Why is my thermostat screen blank? The thermal protection of the electric baseboard or thermostat has been triggered to prevent a fire hazard. Thermal protection tripping may occur when the baseboard is overheated or obstructed by a piece of furniture or curtain. The power supply to the baseboard and the thermostat is then cut off. The baseboard and thermostat will start again as soon as the baseboard has cooled down enough.

If, even after cooling the baseboard or thermostat, the display is still blank, contact an electrician to verify the installation.

If you have created a schedule and the set temperature displayed on the thermostat screen does not match:

• Make sure that the device is in automatic mode. Manual mode disables the schedule to only maintain the setpoint that you have set manually.

   

• Make sure that the time selected in the schedule corresponds to the desired time. If the thermostat is set to a 12-hour format, make sure the letters PM appear on the thermostat screen when the afternoon time is displayed.

When a baseboard heater is obstructed by an object (curtain, furniture, etc.), the thermal protection that switches off the heating system is activated. The thermostat turns back on when the baseboard temperature returns to an adequate heat to prevent overheating. This protection cuts off, at the same time, the power supply of the single-pole thermostat. Make sure there are no objects obstructing the baseboard to prevent your thermostat from turning off and on intermittently.

The average temperature of a thermostat housing varies between 35 °C and 50 °C (95 °F and 122 °F).

Verify the postal code or zip code entered in the location settings of your Neviweb account and make sure it matches yours.

If the information entered is correct, but the temperature or time displayed is inaccurate, contact our technical support service by completing the contact form and indicating the postal code used, and the error encountered. 

An inaccessible device indicates that it is unable to communicate with the GT125. This miscommunication can happen if the strength of the communication signal is too weak. A weak signal is due to a significant distance between the devices or if one of the devices repeating the signal is not working properly.

First, try to reset the connection of inaccessible devices, then reconnect your devices from the closest to the furthest from the GT125. This procedure will allow your devices to find the best communication path to the GT125.

If this doesn’t work or the issue happens regularly, consider reducing the distance between devices by adding a compatible product that can repeat the communication signal.

Some objects may interfere with radio frequency signals (RF signals) and with your Wi-Fi network if they are near your smart devices, gateways, or your router. Interference can reduce the communication range or temporarily block RF and Wi-Fi signals.