Problems and solutions

An error code may appear on the screen of your Sinopé thermostat if a problem is detected with your thermostat or if communication is impossible with your gateway and the Internet.

troubleshooting

How to add a device

Problems and solutions

  • Once logged in to your Neviweb account, tap the menu icon at the bottom right.

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  • Tap + Add device

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  • Select the type of device to add

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  • Tap the model number of your device.

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  • Follow the installation steps.

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  • Issue solved ?

  • Yes
    No

TH300RF / TH1400RF / TH1500RF - Resetting the communication with the gateway

Problems and solutions

  • Disconnect the power supply from the GT125.

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  • Hold the bottom button of the thermostat until the setup menu appears.

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  • Press both buttons (up and down) at the same time until the text "RST" appears on the thermostat display.

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  • Press the bottom button to select "YES"

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  • Press both buttons (up and down) at the same time to confirm your choice.

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  • The text "CONF" appears on the screen. Then press the bottom or top button to select "YES".

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  • Press both buttons (up and down) at the same time to confirm your choice.

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  •  The text "CLR" appears on the screen.

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  • Reconnect the GT125's power supply.

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    brancher
  • Issue solved ?

  • Yes
    No

TH1120RF - Resetting the communication with the gateway

Problems and solutions

  • Disconnect the power supply from the GT125.

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  • Hold the bottom button of the thermostat until the setup menu appears.

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  • Press the bottom button once and the disconnect option should appear (displays "No" and "Connect Reset").

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  • Press the top button to choose "Yes.

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  • Press the bottom button to confirm. The confirmation screen will then appear (shows "SURE", "no" and "Connect reset").

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  • Press the top button again to choose "Yes".

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  • Press the bottom button to confirm; "Clr" is displayed.

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  • Reconnect the GT125's power supply.

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    2
    brancher
  • Issue solved ?

  • Yes
    No