E20

Issue

The device perceives an error in attempting to read the connected load.

Solution

Perform a reset of the circuit breaker
  1. Find the circuit breaker connected to the unit.
  2. Disable it.
  3. Wait about 30 seconds.
  4. Reactivate the circuit breaker.

  • Issue solved?

  • Yes
    No

Problems and solutions

An error code may appear on the screen of your Sinopé thermostat if a problem is detected with your thermostat or if communication is impossible with your gateway and the Internet.

error codes

troubleshooting

How to add a device

Problems and solutions

  • Once logged in to your Neviweb account, tap the menu icon at the bottom right.

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    neviweb-homepage-select-menu-3-300x500

  • Tap + Add device

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    neviweb-settings-add-device-300x500

  • Select the type of device to add

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    neviweb-installation-wizard-select-thermostat-300x500

  • Tap the model number of your device.

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    neviweb-installation-wizard-select-thermostat-model-300x500

  • Follow the installation steps.

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    neviweb-installation-wizard-step1-300x500

  • Issue solved ?

  • Yes
    No

TH300RF / TH1400RF / TH1500RF - Resetting the communication with the gateway

Problems and solutions

  • Disconnect the power supply from the GT125.

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    2
    debrancher

  • Hold the bottom button of the thermostat until the setup menu appears.

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    Code-d'erreur-thermostat-#1

  • Press both buttons (up and down) at the same time until the text "RST" appears on the thermostat display.

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    Code-d'erreur-thermostat-#2

  • Press the bottom button to select "YES"

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    Code-d'erreur-thermostat-#3

  • Press both buttons (up and down) at the same time to confirm your choice.

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    Code-d'erreur-thermostat-#4

  • The text "CONF" appears on the screen. Then press the bottom or top button to select "YES".

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    Code-d'erreur-thermostat-#5

  • Press both buttons (up and down) at the same time to confirm your choice.

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    Code-d'erreur-thermostat-#6-A

  •  The text "CLR" appears on the screen.

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    Code-d'erreur-thermostat-#7

  • Reconnect the GT125's power supply.

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    2
    brancher

  • Issue solved ?

  • Yes
    No

TH1120RF - Resetting the communication with the gateway

Problems and solutions

  • Disconnect the power supply from the GT125.

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    2
    debrancher

  • Hold the bottom button of the thermostat until the setup menu appears.

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    Code-derreur2

  • Press the bottom button once and the disconnect option should appear (displays "No" and "Connect Reset").

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    Code-derreur3

  • Press the top button to choose "Yes.

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    Code-derreur4

  • Press the bottom button to confirm. The confirmation screen will then appear (shows "SURE", "no" and "Connect reset").

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    Code-derreur5

  • Press the top button again to choose "Yes".

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    Code-derreur6

  • Press the bottom button to confirm; "Clr" is displayed.

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    Code-derreur7

  • Reconnect the GT125's power supply.

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    2
    brancher

  • Issue solved ?

  • Yes
    No