SUPPORT ARTICLES

Water Damage Protection

How can I connect the water leak detector to the Sinopé smart water valve?

How can I connect the water leak detector to the Sinopé smart water valve?

Afin de relier votre détecteur de fuites d’eau à la valve d’eau intelligente Sinopé, vous pouvez :

  1. Refer to the installation manual supplied with your product or download it  in PDF format:

  2. In the Sinope Water Leak Protection app, select “Add Device” in the right menu and follow the instructions
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How to make the Sinope Water Leak Protection App work with an LG G4 phone

How to make the Sinope Water Leak Protection App work with an LG G4 phone

If you have an LG G4 smartphone running Android 6.0.0, you’ll have trouble opening the Sinope Water Leak Protection app. Version 6.0.0 of Android has a bug that limits the writing rights in the system. This bug has been fixed in version 6.0.1 of Android.

 

Here are the steps to follow to work around the problem.

1. On the Home screen, select the Apps button
2. In the Applications list, press the "Settings" button
3. If the settings are in “tab view” view you must:
A. Press the “3 vertical points” icon
B. Change the mode to "List view"
C. Then select "Apps".
4. Then press the "3 vertical points" icon
5. Select "Configure apps"
6. Then press "Modify system settings"
7. Select"Sinope Water Leak Protection"

8. Then drag the selection knob to the right to allow system settings to be written

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How to install my smart water damage protection system without an Internet connection

How to install my smart water damage protection system without an Internet connection

Sedna5 is a complete and stand-alone smart water damage protection system consisting of a valve and five water leak detectors. When it’s connected to the Internet and that you have installed the Sinope Water Leak Protection app on your smartphone or tablet, it can notify you by e-mail or SMS as soon as a water leak or a frost risk is detected and that the valve has closed. It also allows you to remotely open and close the valve using the app.

 

The Sedna5 water damage protection system can also work without an internet connection or smartphone. It protects your home as effectively against water damage. The valve will automatically shut off when water is detected, and the water leak detectors will alert you with an audible alarm.

Connect the water leak detectors to the valve

A. Preparation of the valve
Remove the valve cover by unscrewing the four screws using a flat screwdriver.
Make sure that the mode switch is set to "1".
Connect the valve to an electrical outlet, using the supplied adapter.

Warning!

It is recommended to perform this step near the final installation location of the valve.

B. Preparation of the detectors
Remove the cover.
Insert the provided batteries.

Warning!

It is recommended to perform this step near to where the detector will be installed to ensure that both the detector and the valve are still within the communication range.

C. Connect the detector to the valve
Press the ‘’B’’ button to open the connectivity session for the detectors.
The indicator lights will light up in sequence to indicate that the session is active.
Press the detector’s connection button.
Light Status
Green light blinks Device is connecting
Green light lit for 10s Successful connection
Red light blinks Connection has failed
Once the detector is connected, repeat the last step with all the other detectors to connect them with the valve.
Once all detectors are connected, press the ‘’B’’ button on the valve to close the connectivity session.
D. Ask a certified plumber to install the valve.

Alarms

The water leak detector emits different audible alarms.

 

  • Water leak detection signal: continuous sound (beep)
  • Low-battery signal: one beep every 8 seconds

Valve state

Open: Open (green light near)
Closed: Close (green light near)

 

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