What is the setpoint temperature displayed
in the Neviweb app during a peak event?
The setpoint temperature displayed in the Neviweb app (here 21 °C) during a peak period represents the set temperature. It does not include the temperature variation of the selected Éco Sinopé profile. In the example, a +/-2 is displayed to the right of the setpoint temperature to indicate the temperature adjustment, according to the Balanced profile. Thus, the adjusted setpoint temperature would be 19 °C during the peak event (21°C – 2°C = 19°C). The DR icon appears to indicate the peak event has begun.
Note: The temperature that appears below the thermometer is the ambient temperature.
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You will find below the most common issues you may encounter.
If you still need help, contact Sinopé technical support.
What happens if my automations activate during a peak event?
How do I put my profile on standby?
What happens if I change my device’s setpoint during a peak event?
What happens if I change my thermostat’s setpoint temperature using another platform during a peak event?
Why is my device not participating to Éco Sinopé?
What is the setpoint temperature displayed on the thermostat screen during a peak event?
Why is my thermostat not on Éco Sinopé mode (DR) during the peak event?
Why is the DR icon flashing on my thermostat screen?
What happens if there is an Internet outage during a peak event?
Why does the Éco Sinopé mode activate two hours before the peak event?
How to activate the Éco Sinopé push notifications?
Do geofencing, automations and schedules cancel the peak event?