Why is my device not participating to Éco Sinopé?
Some first generation Sinopé and Ouellet devices are not supported by the Éco Sinopé feature. At the time they were designed, this type of feature was not yet considered.
To operate, Éco Sinopé must use specific electronic components that these devices do not have. A simple firmware update would not allow the device to be compatible with this feature.
Discover the participating devices here.
Look for more topics
You will find below the most common issues you may encounter.
If you still need help, contact Sinopé technical support.
What happens if my automations activate during a peak event?
How do I put my profile on standby?
What happens if I change my device’s setpoint during a peak event?
What is the setpoint temperature displayed on the thermostat screen during a peak event?
What is the setpoint temperature displayed in the Neviweb app during a peak event?
Why is my thermostat not on Éco Sinopé mode (DR) during the peak event?
Why is the DR icon flashing on my thermostat screen?
What happens if there is an Internet outage during a peak event?
Why does the Éco Sinopé mode activate two hours before the peak event?
How to activate the Éco Sinopé push notifications?
Do geofencing, automations and schedules cancel the peak event?